Accounts and services - Get support for Three services

How to buy Data Pack using cash credit?

Hi! I topped up my account with £10, but when I try to get the £10 Data Pack, the app asks for my credit card again. They say I can use my cash credit, but I don't see this option anywhere. Can someone help me?

Three app

It’s asking me to re Register to my account but I don’t know what email was used with this three account and I need help

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My account not working

Topup

Hi three I got auto renewal plan of 10 pounds but double times I got charged like 20 pounds, please refund me 10 pounds, Thanks

Returns

Help,I had 5g broadband delivered a couple of weeks ago couldn't get a signal so after a couple of days decided to cancel it but how hard is it to get a returns bag or DPD label to drop off I've been on live chat three times and phoned customer servi...

Support Live Chat keeps disconnecting

Has anyone else found that the Three Live Chat for support ALWAYS disconnects recently?Both my partner and I are on Three, and have had a plethora of issues with both our accounts (data cutting out on holiday when limit has not been reached, not been...

Business account to manage multiple individual contracts?

I manage and pay for five phones (immediate family). The current process of having to manage each contract with each phone, separately is a complete headache (especially when my family are often distributed and using their own phones). I am not regi...

Deleting purchases

How do I delete cancelled purchases thanks

Premium texts

I cannot text premium numbers ie competition lines. When I text it comes up with a ! inside a orange circle  and says resend, delete, or edit and it does this every time. I have no spend cap on my account also I can text ordinary numbers. I have con...

Re-registering multiple devices on the App

I have an iPhone, an iPad, and 2 MiFi devices all on Three. All associated with the same email address. They were all happily on the App accessible with thumb print. Then Three decided to “improve” the App and everyone everywhere has to re-register! ...

Account and services

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