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Urgent please - scam, system error or something else ?

@JonathanB  @JohnD I hope that one of you guys can help me to avoid a very messy situation ? I am on PAYG, lots of credit on my account and Add-ons already bought and in the queue until mid-November. My 'phone is used daily for texts, calls and inter...

Avondale by • Rising star
  • 1520 Views
  • 1 replies
  • 1 likes

blacklisting issue

My phone was stolen on 19th August.  I used chat to report it and get it blacklisted.  This didn't get done, so I contacted again and it was blacklisted on 24th.  I received a proof of usage and blacklisting letter.  I sent this to my insurer and the...

Overbilling

I was billed £24.40I got a sim and a mi-fi contract last month both at £11 per week contract. I cancelled d contract and returned the mi-fi broadband within 6 days of receipt and stuck with only the same contract. Why was £24.40 debited from my accou...

When to top up

Hello!I'm currently abroad and will be back in EU in the next coming days.  The last time I used my SIM was Dec 2022. Will  my PAYG SIM still work and when should I top up my account?  I'm planning to top up couple of days before I fly back to EU.App...

Diablo by • Regular
  • 4227 Views
  • 8 replies
  • 0 likes

Awful customer service, bunch of scammers

In January 2023 I upgraded my phone and chose to get it delivered to my home. When the delivery arrived there was 2 phones instead of one. I contacted three and made them aware of the mistake and they sent me a bag to send it back in. I sent the phon...

Kirsty24 by • Fledgling
  • 1629 Views
  • 2 replies
  • 2 likes

Payment

    Hi dear my name is dunio Bashi Gelle My number is 07******** I was trying to pay my bill which is £73 but my account says I got £200 balance which I don't know how I use  And it's not the first time I'm paying an extra amount could you please che...