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Three App not working

Hi all im a returning customer to Three, just got new phone and sim yesterday and set it all up.Ive discovered on the phone, whether app or browser i cant login to the three app or my account, i get a red exclamation mark in a triangle saying somethi...

Swapping two numbers between Three sims

Hi, I have what I feel is a simple request but is turning out to be a trickier request that thought. I have two sims with Three, one is on a rolling monthly contract(SIM1), the other is a free PAYG (SIM2). I am happy with my current deal on SIM1 but ...

Broadband Account

Thought i would try out the 4G+Hub,so ordered one, the next day THEY! arrived, yes 3 x 4G+Hubs, rang Three ti let them know what happened, ok so after 40 minutes on the phone it was decided that i would choose one and a sim card to go with the hub wi...

Best solution EU Roaming

Hi all,Just want to clarify something. I am going to Lanzarote in a few weeks and am aware I could be subject to the £2 a day roaming charge to use my phone like home.I currently have a dual SIM in my iPhone with the other network been O2 which has f...

Network usage report

Hi three team I am looking for from 10 days waiting for network usage report of last month I requested to twice waiting for 72 hours but still not receiving I need to show to my insurance company that's is really frustrating please help me out with t...

My3 app

What's the problem with the My3 app? I've been trying to register my account details for 2 day's but it seems that it is not working properly. All I get is an error message that says Check the information I've entered? As a new customer I'm not very ...

False information by sales person.

I was told yesterday that it would take 24 hours for my old number to be transferred to my 3 account. This morning I was told that it takes 24 hours from when they close the branch.I was given false information by a sales person and as a new customer...

Help!

HELP... I get my broadband through 3 ((cant get broadband through anyone else as live in a rural area)) but its on my uncles account. Three take payment out of my bank for the broadband but his leaving three and cancelling his direct debits for his p...

Why doesn’t my phone work on France? Any ideas I am on an advanced planl

Does anyone know why my services wouldn’t work on France if I have an advanced plan? thanks

Forgot my three number of SIM card

Ladies and Gentlemen. I live outside of Europe. I have two SIM cards, and I forgot the phone number of one of them. How can I find out, except for the number written on the SIM card itself, I have nothing. I can’t call from her, because her credit ra...

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