Accounts and services - Get support for Three services

Best solution Roaming PAYG, possible to add £10 Data Pack while overseas?

My daughter is travelling around SE Asia for two months in Nov/Dec. She won't need her Three PAYG account for the first month (no roaming zones, will be using a local SIM instead) but for the second month she'll be in several Go Roam countries so wil...

Increased Tariffs

Just looking at the new iPhone tariffs for new customers and existing customers and I am slightly confused.Here's why...iPhone 14 Pro 30GB Data - Existing customer £0.00 upfront and £73.00 per monthiPhone 14 Pro 30GB Date - New Customer £70.00 upfron...

Best solution New payg invalid details

I activated my payg sim yesterday. I have been unable to sign in either in the app or online. I keep getting 'Those details aren’t quite right. Have another go.' The details are correct. I can change my password & receive the email link.I have topped...

Proof of barring

Hello,My phone was stolen a few weeks ago and I've been trying to get proof of barring to give to my insurance company. I've been been in touch about 5 times now asking for this. Every time I'm told it'll get to me within 72 hours and, of course, it ...

Best solution How long without making a UK based call

I have a UK monthly sim only contract but am currently away from the uk for an extended period .I am using my included “go-roam” facility to make calls and for data , but obviously these are not directly via the 3 network . Is there a maximum period...

Three presale codes for concerts

Just wondering if anyone has or knows how to get a presale code for Michael Bublé, required for 9am on Wednesday 19th October

Unfair Roaming Charges

Hi,I landed in Marrakesh on 23rd October 2022. After landing, I turned my phone on and *immediately* turned off roaming. In the time it took to do this, around £46 was charged to me, which seems ridiculous and unfair. I have been a 3 customer for yea...

Can't log in/register

Tried absolutely everything. Messaged support and reset my password twice but still get an error message and still can't log in to my three. Really disappointed and thinking of switching already...

Need help to recover old ebills

Hi community,i'm trying to ask on here as I have some challenges with the chat support. My need is to retrieve the ebills related to my three phone number related to years 2020 (January till December) and 2021 (January till September).I tried 5 times...

prepaid sim card valid time

I bought a prepaid sim card from Amazon. If I pay £2 every 6 months, will I prevent it from closing.

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