Home

Account and services

Find support on extra Three services, like Three Insurance, Three Pay, My3, Three Business and more.

cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Search instead for 
Did you mean: 

Conversations

Start a conversation

Best solution Received OTP code that I didn't ask for

My account was suspended for security and fraud reasons last week on Thursday whilst I was away from home for still unknown reasons. Everything has been restored as of yesterday but today I have received a OTP code in my messages that I didn't ask fo...

Last order

Hi. I bought a Data pack on 25 Jun 2025. Today  my account is finished . Only 5 days have passed

Kon by • Fledgling
  • 572 Views
  • 1 replies
  • 0 likes

Upgrade failure

So much for customer loyalty. I’ve been with 3 since 2004, from their pay as you go days up to having several contracts. Only to be told I can’t upgrade as promised because my credit check failed. After a period of health issues yes my credit is in t...

error 500

i’m trying to pay off some of my device plan. keeps saying error code 500. this has happened everytime so i can’t pay, to the point my account is at default. WHAT DO I DO

vm04 by • Fledgling
  • 1257 Views
  • 3 replies
  • 0 likes

3 and Vodafone

If 3 is now part of Vodafone, why is there an EU roaming charge? My Vodafone contract has no charge. 

JD60 by • Fledgling
  • 714 Views
  • 1 replies
  • 0 likes

'Your Queries' - where is it?

I recently contacted Three - wish to hell I didnt, such awful treatment... I raised a complaint. I have texts referring me to the 'Your Queries' section to get an update, telling me this has been updated. I cannot find it anywhere. How do I locate it...

38849 by • Fledgling
  • 3032 Views
  • 8 replies
  • 0 likes

Roam Pass Expiration?

Hi,I,m off to Europe this week. I curently have a 25GB Value SIMO 12M - 1 year contract.Since starting the contract I've used my 14 day Roam in Europe, As I'm still within my contract and have been away already for 14 days, do I need to buy a new add...