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Concern data breach

Had a call today, started from an 0207 number.Sounded suspicious but let it play out as they had alot of my detailsCall got cut off and they called back from three's listed support number.During both parts of the call (0207 and 0333), was asked to pr...

EH82 by • Fledgling
  • 1376 Views
  • 4 replies
  • 2 likes

Bill of my mobile phone

Hi, I received a bill and it showing huge amount to pay, I was in Poland and my roaming didn’t working I had problem to use it abroad and as well I was using different SIM card for that period. Can’t agree with that bill

Three Pay

Does anyone know when the 3rd party charges limit resets? To clarify this is the £240 limit set by The Payment Services Regulation 2017. Is it an automatic thing?I upgraded to PAYM on the 21st July and my cycle runs from 29-28th so first bill is alre...

Sick of Three

4 credit checks, all passed, 4 emails confirming the order, 8 PDF documents and 2 texts asking me what I think of the service. Still no email with a PDF Esign document, wait 72 hours and if you don’t get the email we can cancel the order and do it ag...

ML by • Fledgling
  • 461 Views
  • 1 replies
  • 0 likes

Requesting PAC code

Struggling to get my PAC code from either text or chat or 333Text: i keep getting error: Hello. Sorry, but we're struggling to verify your account. Please go to 3.uk/iai  for more infoChat: please try again after 24 hours333: agent sent me to custome...

BL888 by • Fledgling
  • 756 Views
  • 2 replies
  • 0 likes

Proof of Usage

I was mugged and my device was stolen, and my phone insurers require a proof of usage from Three in order to process my claim for a new phone. I have requested a proof of usage from Three more times than I can count now and I am going in complete cir...

CBush221 by • Fledgling
  • 474 Views
  • 1 replies
  • 0 likes

Dpd

I have the Google.pixel 9 arriving in 2 days but have nothing yet from dpd confirming this order,is this the norm?

Overseas data roaming

In Malaysia at the moment and can’t get data roaming activated. On pay as you go and the 3 website and tech support are not very helpful.any suggestions?

Quite a lot wrong

 Two chips came with my new phone. When I registered with my Apple ID. The chip was PAYG. The DOB won’t edit and says 1901 for my year of DOB. My pay monthly deal isn’t an option for the registration. The Apple ID is locked to the bogus registration.