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Conversations

New Data Pack add

Hello, I need help regarding that currently I have Sim only, Pay as you go plan.I have 10+2 GB data pack for 10 Pounds monthly plan which deducts each month.I want to add a 100 GB for 13.50 pounds monthly plan instead of the above plan as I have a ne...

Proof of purchase

I've been waiting for proof of purchase for over 2 weeks. Each time I am falsely promised that my problem will be resolved within 72 hours. But, every time, after 72 hours, absolutely nothing changes.

Kuziv by Fledgling
  • 500 Views
  • 1 replies
  • 0 likes

Roaming Question

I have an unlimited SIM from 3 and I'm going to Gran Canaria next month for 7 days I'm just wondering: How much data can I use while I'm away for the week?Will I get charged?Do I need to buy one of them 7 day EU Go Roam Passes?If I buy the pass how m...

User5000 by Fledgling
  • 590 Views
  • 2 replies
  • 0 likes

Three are charging me twice on the same phone

Hi, i bought a deal online using Three and that came through but with a new phone number.   I rang Three to move my old number across and the operative told me i had a chance to move to a cheaper deal as i dont need the unlimited data. I agreed, they...

JonGTFC by Fledgling
  • 1061 Views
  • 9 replies
  • 0 likes

My plan billing

  hi three I was debited an extra amount of 36.94 after my monthly agreement debit of 82.91 has been made which is a total of £119 . Pls can I get an explanation for this or a refund thanks 

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App purchases of add-ons don’t work

After recent updates, the app now actually  lets you select an add-on and pay for it. But still the purchased add-on never appears next to the plan and I never receive any confirmation emails or messages.Now that may well be because I should already ...

Missed payments reported to credit companies

Three have reports missed payments for March and April to creditors but I made the payments for each month. I've checked with bank and on my payments on the three app and the payments were made each month.I only nnoticed something was a miss when Cle...

Stolen Phone - Google Play/Tiktok Coin Charges

My pay monthly phone was unfortunately stolen on the evening of the 3rd of March. The next day, I did all the usual things you would do in this scenario. However, it came to light a month later when I came to pay my phone bill, that the thief had pur...

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