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Best solution Possible scam

03333381040 This number called me said it was from three UK after I placed a order for upgrade asked my postcode and dob knew what phone and everything i had on my order but then proceeded to say they needed to update the price as it had gone up even...

SL1994 by Fledgling
  • 2107 Views
  • 3 replies
  • 0 likes

Best solution Go Roam on a lite plan

I am going to France next week and I have a lite plan, it says go roam is excluded, do I need to buy a pass in advance or will it just charge me £2 a day when I get there?

bethx28 by Fledgling
  • 1615 Views
  • 2 replies
  • 0 likes

Best solution Trying to change my surname

I've been trying to change ge my surname since 2019 on my account I've sent email after email along with my marriage certificate to the email provided and it's still not been changed. Everything i contact three im just told to send the email again. N...

Zoeb87 by Fledgling
  • 1963 Views
  • 4 replies
  • 0 likes

Trade in payment

Upgraded to samsung s25. Got offered £64 plus £120 promotional bonus. Decided to opt to have it taken off my new device plan. Recieved a confirmation email on the 17th February stating it would be with me in 5 days. Still nothing, had my first bill a...

Dury by Fledgling
  • 1950 Views
  • 5 replies
  • 0 likes

Billing

my bill was due on 12 /3/25.monthlyWhen I looked on my 3 app it states it was overdue so I have paid it today.I thought the monthly payment by direct debit comes out automatically just confused.

180 day plan

I’ve received an email from three saying it’s been 180 days since you last used your plan ?to keep the plan running make a call or use some data .I have made calls in the last 180 days ? Why did I receive this ?can anybody advise me 

Paul5 by Fledgling
  • 1589 Views
  • 2 replies
  • 0 likes

Billing

I've been a three customer for 20 odd years and the last 2 contracts I've had have been absolutely ridiculous on billing.One of my contracts thankfully ended in January but having a look back through my bank statements I paid the whole contract off a...

Azzajh44 by Fledgling
  • 846 Views
  • 1 replies
  • 0 likes

Monthly Data Expired in One day?

Hi, I shifted over from Vodafone to Three today, and I had opted for a 12 month contract with Three, which included 40GB a month. This entirety of 40 GB is expiring in less than 24 hours of me shifting over to Three. What’s going on? 

dilrus by Fledgling
  • 985 Views
  • 1 replies
  • 0 likes

Best solution Scam email

I entered a competition through the three+ app and I received an email today from threeloyalty@promowinners.com Saying I’ve won but I don’t know if it’s a scam or not. Does anyone know if this is the right email?thank you in advance! 

Shania by Fledgling
  • 1826 Views
  • 1 replies
  • 0 likes