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PrePaid Add on not credited

In October I used DIng to buy two vouchers for Data packs. The first one to begin on October 12, the other to begin November 12th. My 3 account shows both purchases, since the data packs are only good for 30 days. However, after November 12th, the se...

Network

@ThreeUK I set my phone to roam while in the UK before travelling out to Nigeria but I am unable to use it here in Nigeria despite it still showing the roaming sign. What do I need to do to be able to receive calls on it?

Data top up on pay monthly contract

I am on a ‘three’ pay monthly 8 gb contract and I have run out of data with three days before refresh. What is cheapest way to get extra data to tide me over next three days?

Fraudulent SMS Messages (charged without texting)

Hi,I'd like to report a phone number associated with a fraudulent message that appears to have been charged without any such text originating from my device. I was wondering why my balance suddenly drops when there's no activity and this only became ...

Cafe Nero code not working

Cafe Nero code on Three+ app says code has already been used. Has said this for almost 2 weeks now, same with my family’s app.

Disconnected sim

Hi. My number was recently disconnected without any warning whatsoever and it’s very important I get it back. It only happened a week ago and I’ve been trying to get it back urgently. The number is tied to a few of my email accounts as a 2 step authe...

Contact three from abroad to cancel my sim. However contact numbers listed on their website not work

I would like to contact three from abroad to cancel my sim. However contact numbers listed on their website doesnt work. Any email that I can use please? Their live chat doesnt work abroad as well unfortunately.Thank you

Manoj - Complaints Team - Great Service

Three have been a pain for months in sorting out my account. I wasn’t getting anywhere and getting fed up with the amount of letters being received by them.Manoj from the complaints team managed to do what everyone else couldn’t in less than 15 mins....

Best solution How to register on-line and app account when using Three 5G router and not a mobile phone

I have a Three 5G router and I am very pleased with it (although the speed varies, but that is to be expected). I have received an email saying my (first) bill is ready and that I can manage my account on-line.Unfortunately, when I try to create an ...

Number disconnected during porting process

Hi, have been a Three customer for a couple of years. Was looking for an upgrade but wasn’t a fan of the deals on the Three website so I looked elsewhere and found a new contract on Affordable Mobiles that worked perfectly for what I needed.In the ch...

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