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My3 app not working after update

The app won’t let me access my account been trying to since the update and it’s really starting to bug me even online browser I can’t access my account 

Jay2 by • Fledgling
  • 2287 Views
  • 5 replies
  • 0 likes

Suspicious call claiming to be from three

I recieved a call today from a private number claiming to be from three. They said it was to upgrade my plan as I'd previously been declined for a new device plan. They claimed on the phone that I could now get a phone, but I had to get back to work ...

Proof of use and proof blacklist

terrible service from 3 recently I lost my phone and my insurance company asking for proof of uses and proof of blacklist and it’s been one week and maybe I chat with them 3 to 4 times and still I haven’t got when I chat with them they always saying ...

jaydeep by • Fledgling
  • 819 Views
  • 1 replies
  • 0 likes

Auto renew add on

I purchased a pay as you go sim for £10. Then purchased an add on of an auto renew data pack using a credit top up. The add on expired 4 October I then topped up my account with another £10 does my add on auto renew for another month or do I need to ...

Cannot log into App/Website

what is going on! Keep getting a blank white page when trying to log into app & 3 blue rotating dots when I try website - been like this for a few days now.  Using IPhone - have tried the usual - uninstalling app etc…  am seriously considering switch...

nadinem by • Fledgling
  • 1994 Views
  • 5 replies
  • 0 likes

Proof of usage request

Terrible service from three. I lost my phone while on holiday. I raised a request on the 25th September to get a proof of usage document to take to my insurance company to claim my device. I was asked to provide a proof of purchase document which I s...

eddy256 by • Fledgling
  • 1147 Views
  • 2 replies
  • 0 likes

Order stuck in submitted

Hi I placed an order for an upgrade on 17/9/24 for delivery on 3/10/24. I received all the e-sign email and completed them and received an order confirmation on 18/9/24. Since that date I haven’t received any tracking details with the delivery due to...

Andy81 by • Fledgling
  • 2439 Views
  • 4 replies
  • 2 likes