Accounts and services - Get support for Three services

In Store Identity Requirement

I've just been into a 3 store to investigate a SIM card connection issue. It requires a manual connection reset each morning after my phone wakes up. Store CA suggested a new SIM card. OK. But then CA wanted a Govt ID hardcopy eg photo driving li...

Ireland-Daily Roaming Charges

I live in Northern Ireland and cross the border to Republic of Ireland frequently. Ireland and Isle of Man are exempt from daily roaming charges as per the 3 website but I am now getting a text for £1.67 exc vat when I call a UK number. It is also ...

Overcharging

I am getting charged £2 a day for roaming when I am in the republic of Ireland. I have been with 3 for 12 years and this has always been in my plan. When I check my plan it states that republic of Ireland and isle of man are exempt from these charges...

Data pack disappeared before end date

I bought a 10GB data pack that was activated on the 19th of October. Since switching to the three main app instead of the PAYG app, this was not accurately displayed but I still had data allowance. Since this weekend, my remaining cash credit was use...

Account service

Hello I can’t log in my account

Voicemail wont deactivate

Could someone help please, I'm a new 3 customer & have called 4 times now with regards to deactivating my voicemails as I dont use voicemail and I dont want anyone to be able to leave one, haven't even set it up... 3 chat and cust services both advis...

Reinstating deactivated phone number

Hello! My phone number was deactivated a few days ago for lack of activity (I've been abroad), and I'd like it back if possible as I've had it for 10 years. Is it possible to reinstate it?

Reregister and losing your mind...

Ok, I've been trying to get into my account, spoken to numerous people, on the phone, chat bot, CS etc and still nowhere. They are calling back tomorrow, all I do is repeat the problem, they get me to jump through hoops and still no luck.I am 70, hav...

Best solution Cannot Topup

I am a 'Pay as you go' customer. I normally top up monthly using my debit card by calling 333… Simple...But today there seems to be an issue? I get as far as using my registered card, and the automated voice says there is a problem and try later… I t...

Can't call, text or use data allowance from my add-on

I purchased the 3month all inclusive add on for £90 on the 2nd of Nov and its now currently showing as having no credit/data

Account and services

Conversations