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Conversations

Phone collected by dpd but was lost

Hello I have a really big problem I was contacted by a three call centre last august about lowering my contract and having a free Apple Watch as a reward. Baring in mind I have autism and adhd so of course I couldn’t say no! so the next 2 days a S23 ...

RK19 by Fledgling
  • 2036 Views
  • 5 replies
  • 0 likes

Best solution Spare SIM card when travelling

I’ll be travelling for a month later this year, and was wondering what I would do if I lost my phone, since I would not be able to obtain a replacement SIM.Would it be possible to carry a deactivated SIM which could be swapped over and activated in t...

lukecom by Fledgling
  • 1762 Views
  • 2 replies
  • 0 likes

Register button not working

I've tried multiple times over the past few weeks to re-register my account so that I can access my account details. Every time I do this I have an issue at the exact same point; after following the steps of registering, it tells me to complete the h...

arejay by Fledgling
  • 1061 Views
  • 1 replies
  • 0 likes

[solved] Home Broadband Notice Period

Background: A while ago I bagged a bunch of LycaMobile 30-day unlimited data SIMs for £3 each that have to be used before 2025, so I want to quit Three when our minimum term ends and join again in 2025.Our 24 month minimum period expires in a couple ...

Spud by Involved
  • 1243 Views
  • 1 replies
  • 1 likes

Web login process

Does anyone else find the website login experience to be annoyingly cumbersome?There is a blank to enter one's phone number and it does not accept autofill in my browser so one must type the phone number each time. That seems to be the only way to ge...

3phone by Fledgling
  • 1996 Views
  • 4 replies
  • 0 likes

OTP issues (no mobile signal)

I've got a UK 3 SIM only plan.  Just landed in Faro, Portugal. Phone didn't automatically adjust for roaming.  Consequently no mobile or data. Using hotel WiFi to log into my account to change settings but 3 is messaging OTP to my phone, which is no ...

Charged VAT on a device plan device

So, I got a Samsung S24 Ultra last month, my second concurrent phone with Three. Everything seemed to be fine until I got my bill this month only to find it's £330. Looking through, I noticed everything was normal apart from a charge of £247 for VAT....

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Damofitz by Fledgling
  • 3980 Views
  • 4 replies
  • 0 likes

Best solution When will my contract start : swopping from EE

My contract with EE finishes on the 10th of April. In preparation for the new contract (Sim only), if I sign up today will my contract start today or when I activate the SIM (probably first week in April). Thanks 

Best solution Cancel Go Roam Add Ons

Hi all,Am off to Spain tomorrow so wanted to add a Go Roam EU pass - went through the app, added to basket and then submitted, but was left with a blank white screen that didn't move. Eventually closed the app and tried again - same thing happened. W...

AshKoopa by Fledgling
  • 9744 Views
  • 20 replies
  • 1 likes