Accounts and services - Get support for Three services

No service 9 days and counting

When the system updated the weekend before last the remaining 5GB data I had on my add-on disappeared. I tried to top up a few days early but could not convert to an add-on. After an hour on 3 chat the customer service person managed to buy a 10GB ad...

Late payment

Hi, I have a credit file issue! Due to fraud on my bank account three mobile was unable to process my May 2023 direct debit payment! (It’s a sim only roll on contract 3 years old never having a problem or late payment)! After the second try they dele...

Refund Not Received

Hi I tried to buy an Iphone 14 on the 14 August with an upfront payment of £335. The order failed to go through but I was charged £335. I spoke to someone on the live chat and they cancelled this order for me and then helped me order it again over th...

Old PAYG - have no voice/sms - do have data - account balance and add ons suggest all three.

Hi, Since the 'update' to the account management and app happened, it appears to be a total mess. I paid for a data add on last week, and it looks like I also had setup up a 'automatic add on for 10gb / voice /sms' which should have started on 6th oc...

How to disable "Monthly Setup"

Ever since getting my Samsung S22, it's been trying to force me to download certain apps. Initially I downloaded these apps and deleted them. But now every month I get anotification that I can't clear without installing and ...

Urgently needed proofs of usage and barring

I have bought a phone on contract with Three, and this was stolen on the 27th August since than I am not able to process with my claim with the insurance company because I am not getting the right documents from Three. I have contacted the customer ...

Cancel Add-On somehow ??

I'm writing this at some ridiculous time in the night on a Sunday because I can't even reach support at this hour-Hi- Never imagined I was going to be typing a post on this forum yet here I am.I recently purchased the 14-Day Unlimited Data Add-on, si...

Data Pack

Hi, my data pack has expired and I still can't buy a new one because I get the message that I can only have one data pack active. How to fix this?

Proof of usage

I have an ongoing insurance claim with Taurus and I am waiting on proof of usage from Three. I have raised multiple cases and each time been told I will receive it "in under 72 hours" yet each time they've closed the request without me recieving anyt...

Data pack

I had brought a £10 data pack on monthly auto renewal paygo 3rd October 2023 with my card. Cannot get it activated. How do you get it activated?

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