Accounts and services - Get support for Three services

Smartwatch pairing

I’m so tired of three I’ve had my Apple Watch for about 3 weeks now and I’m trying to pair it with my iPhone 15 pro max but every time I click on set up mobile services it gets to the login then boom there’s a problem I’ve done everything from changi...

Caffe Nero £1 Code not being generated

My Three plus app is offering a £1 Caffe Nero drink but when i click on 'Get Reward' message appears 'Sorry, something went wrong, please try again later or go to our FAQ page for further support'. I've generated other codes this week, e.g. Nandos, t...

Proof of usage

Hi @JonathanB A few questions in my mind after seeing a lots of post about not getting proof of usage or barring by calling customer services.1) are customer service not authorised to give proof of usage or barring?2)are people in customer service no...

Unable to see details for second sim

Hi, I have a three sim on my phone and have created the account in the new three-account format. This means that this is now attached to my email address. I have a second SIM on my tablet but cannot see the usage as I can't add this SIM to my account...

Tariff changed with no notice or agreement

For more than 5 years I've had a Data Reward SIM and have been enjoying the 3-2-1 tariff with a free 200MB of data per month. . .as detailed here Data Reward Sim.I made a call yesterday to a landline number for 2 minutes and was shocked to be charged...

Please cancel my add on. It is impossible to find a way of doing this myself

Please cancel my add on. It is impossible to find a way of doing this myself, I have tried every option through the app and website. It's impossible

Switching my long held mobile number from one 3 network account to another 3 network account

I have had a pay monthly contract with 3 for the last three years. ( I had previously moved my old mobile number from another network) I saw an offer for a new phone on MSE and have purchased this with a another 3 network plan and asked that my old...

out of contract

hi iam out of contract and want to change my plan

Best solution I want to transfer my phone number from a contract plan to pay as you go plan

Hello,A friend of mine has a contract that is ending on Monday 20th and he would like to instead of auto-renewing it for another 2 years, he wants to cancel it and have it as Pay-as-you-go. How does he achieve that?Thanks in advance!

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