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Conversations

monthly boost renewal

My data resets in 6 days but i have run out and am going abroad so i will need a boost, however if it will only last untill my normal data renewal date i don’t think it will be worth it, so will it renew on my normal data reset date or a month from i...

mfoot11 by Fledgling
  • 1573 Views
  • 2 replies
  • 0 likes

Proof of usage

Hi there! I have bought a phone on contract with three and have insurance from third party but unfortunately i have lost my phone and now trying to make a claim for it but they need proof of usage document from you [three (3)], as i am using your net...

Urooj by Fledgling
  • 1201 Views
  • 2 replies
  • 0 likes

No esign email

I completed my upgrade yesterday via chat, I was told I would receive an esign email yet it never appeared, I chased today and was told I was sent one and they would not dispatch my phone without it being completed, I asked that they resend and they ...

add ons

HI Does anyone else find it very hard dealing with customer services. Today 19/07/2024 i rang three to ask about an around the world add on for 7 days as im am going to kenya tomorrow. I spoke to a female operative in customer services who confirmed ...

Double charged early upgrade fee

Hello I need help badly,I went on three website on 5th of June to upgrade my phone. I went through the checkout process and got to the bit to pay early upgrade fee. I put in my card details and made a online payment to three for £279.55. After  compl...

Anonymous by Not applicable
  • 1671 Views
  • 2 replies
  • 0 likes

Received text with no number or sender ID

I just received this text with no number or sender ID attached. I obviously looks fake but how do I report it to 7726 if it doesn’t have any contact information?Hi it&039;s Three.We&039;re sorry that your recent payment arrangement request wasn&039;t...

Emergency data

Is there any way three offers emergency data as my data pack has ran out and can't get a new one and really need data for my job 

Hogga99 by Active
  • 1274 Views
  • 2 replies
  • 0 likes

Theft

Last week DPD were due to deliver my new phone from Three. Although they delivered a box it did not contain my phone. It actually contained a medical item for another person totally unconnected to me. Contact with DPD revealed that one of their drive...

Druinnes by Fledgling
  • 1708 Views
  • 4 replies
  • 0 likes

How to change my airtime direct debit

I have a phone contract and sim with three. On my bank they come out as 2 seperate payments H3g and h3gd p. I recently changed bank card so I changed my direct debit on my account. However it is the bill date and it has taken the h3g payment out of m...

Chloe20 by Fledgling
  • 4378 Views
  • 1 replies
  • 0 likes