Account and services

Find support on extra Three services, like Three Insurance, Three Pay, My3, Three Business and more.

cancel
Showing results for 
Search instead for 
Did you mean: 

Conversations

Disgusted by shameful and staggering incompetence.

On canceling an out of contract mobile broadband plan it came to my attention that Three had been wrongfully billing me for both a 4g and a 5g line for a period over TWO years. Understandably I requested an immediate refund to my bank account of the ...

Best solution Caffè Nero - Three+

Has this offer finished now? It doesn’t seem to appear on my app at all now! Such a shame if it has gone, it was the only reward I used! 

data remaining

I have just had a text message from 3 saying I have used 80% of my data and have 7.151 gb left, but my online account and when I phone 444 to check my balance both say I have 17.7 gb left. How do I speak to someone regarding this?

bubba by Fledgling
  • 395 Views
  • 1 replies
  • 0 likes

Best solution Recover phone number with lost phone

Hi,I don't have the issue so far, but wondering how this situation would play out.I have a 3 phone number without phone contract, I just use pay-as-you-go. I have a three account registered and I have the password for it. What would happen if I lose ...

anjey by Fledgling
  • 877 Views
  • 1 replies
  • 0 likes

Cannot add Auto Renew Pack

I purchased a Three PAYG sim from Amazon with a 40GB data pack installed.  It is due to expire on 21 January.I am trying to add a Three auto renew 60gb pack at 10 a month to my existing phone number , but I cannot. Whenever I go to purchase this auto...

Cottage by Fledgling
  • 579 Views
  • 1 replies
  • 0 likes

Three: the unholy trinity of delays

No amount of words can properly capture how fed up, frustrated, and angry I am with Three. This feels like a company that’s cutting corners to save money by employing incompetent people from overseas, and customers are paying for it in wasted time, s...

Dad1 by Fledgling
  • 423 Views
  • 2 replies
  • 0 likes

Is this a real

I just spent my morning upgrading my phone plan online and I also cancelled a contract thats not really been used much during its contract with three customers service.I then get a call from this no. 03333381040, I was very skeptical when I answered ...