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Conversations

Fraud: Fuse Forge Games

Since November 2024 three has been adding to my monthly payment amount so when I went to their office to complain I was told it was cos of fuse forge game I signed for. I never signed up for any game  this sound so ridiculous and fraud to me cos when...

Jide by Fledgling
  • 751 Views
  • 5 replies
  • 1 likes

Best solution App stating my bill is overdue

Hiya, wondering if anyone else has had this issue. I’ve just logged into my Three app and along the top of the screen it says my bill is overdue and that it was due on the 20th January. I’ve had no correspondence from Three to confirm this, but reali...

Best solution Final bill

Hi just left my three monthly contract this morning with no early termination fee because of network problems so can anyone say when my final bill will be, on my next billing date or do they generate a bill within certain time frame ?Thanks

Robti by Active
  • 348 Views
  • 3 replies
  • 0 likes

Best solution Unable to top up

Error trying to to up. On website: We can’t load part or all of the information right now, please try again or contact helpdeskApp says unable to load the data. Self service calling 333 takes card details and can see my balance, but then hangs up.

SeanB by Fledgling
  • 323 Views
  • 2 replies
  • 0 likes

Best solution Monthly sim only contract since 2014

Hi.   I've had a pay monthly sim only contract since 2014.   It only has a data allowance of 5Gb but has unlimited calls and texts.   As it's a plan in place since before 2021 the website tells me that I have Go Roam ATW at no extra cost.   However, ...

Zimacs by Regular
  • 533 Views
  • 5 replies
  • 0 likes

Upgrade delivery timescales?

Just wondering when I can expect my phone upgrade to be delivered. Arranged via a call and I was told next working day with DPD.To my understanding DPD sometimes do Saturday delivery. It was ordered Friday shortly before 8pm and I received a DPD mess...

ATD by Fledgling
  • 218 Views
  • 1 replies
  • 0 likes

Roaming charges

I recently went to India and enquired about roaming charges before I went. All I could see from Three was I was ‘all-set’ to go roaming as I had a pay monthly account.when I arrived I found I was paying £7 per day roaming charges. Also, my phone was ...

Thank you to customer support man Daz at Birkhead

 I recently visited the Three store in Birkenhead and had the absolute pleasure of being assisted by Daz. From the moment I walked in, his friendly and professional demeanor put me at ease. He went above and beyond to ensure that all my queries were ...

psouthan by Fledgling
  • 215 Views
  • 1 replies
  • 1 likes