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Conversations

Best solution LIVE CHAT not working

My contract is coming to an end. I want to confirm that my existing plan will carry on rolling monthly.I have rung 333  because LIVECHAT does not work when clicking, but I cannot understand the accent of the Three advisor despite hiim trying to be he...

Best solution why oh why...

A couple of months ago, i was informed that I'm only used on average about 3gb of data out of 120. So I changed to 8gb per month, and now I seem to have used 8gb in the last 3 weeks. What's happening?

alfie1 by Fledgling
  • 392 Views
  • 1 replies
  • 0 likes

Complaint

Ongoing complaint where '3' have admitted to charging us for a phone contract we never had . Now waiting for a refund we keep getting pushed back that that the complaints team in Mumbai are awaiting approval from a department in the UK this has been ...

Gazza by Fledgling
  • 265 Views
  • 1 replies
  • 0 likes

Best solution Possible scam

I received calls from these numbers 1332 319357 - 7379 843106 - claiming that a request had been made to change my password, something I never did. They asked me to confirm my email address and then my password, which I naturally refused to do. Short...

Bob64 by Fledgling
  • 577 Views
  • 1 replies
  • 0 likes

DPD return label never arrived

Hi,I have still not received my DPD return label in order for me to return the router. It said it would take 2 days to send the QR code, and it was been well over a week now. 

Laurzz13 by Fledgling
  • 381 Views
  • 4 replies
  • 0 likes

Phantom account. And bills

Hi can anyone help. I keep getting a bill every month but I do NOT have an account or device and do not use any 3 service.  I ring them every month and they confirm I have no active service.  How can I speak to someone at three who can advise me.  I ...

Cassa by Fledgling
  • 420 Views
  • 3 replies
  • 0 likes

Receiving bills - number ported

So I had a pay monthly contract that was coming to an end and I ported my number to a new network via PAC. I had received my final bill a couple of months ago. My Three account says I have no active lines but I've still being receiving a bill via ema...