Accounts and services - Get support for Three services

Incorrect billing

I’ve cancelled my paramount plus subscription it still being charged for it. Not to mention the paramount plus service/my account has stopped so although I’ve completed the forms to cancel it twice I’m being charged for it after the second month of c...

Why don't I have a December bill?

I got a message on 22nd Dec saying I was at 85% of my data and another message today (29 Dec) saying I've used 100% of my data.My billing dates are around 26 of each month so my data surely should have reset? I can't have used 100% data in 2 days? I'...

Order 4***A

Hi there, On 04.12.2024 order 4***A new eSIM PAUG was confirmed. But on 17.12.2024 i received an email that 'your order 4***A has been cancelled, you'll be refunded within 28 days'. It's unfortunate, because I was going to use this card on my new iP...

new sim and phone upgrade new number I wanted to keep old number

I have recently upgraded a phone with a new sim plan for my mum. She wanted to keep the same number. This was done over the phone and at no point was it mentioned that there would be a new number attached to the new sim. When the phone arrived I had ...

Premium protection

What is the premium protection bundle

How to receive authentication text to a different mobile number

Hi when logging into my 3account, an authentication text is sent to the mobile phone of that account. However my son has the phone, I manage (and pay the account). Therefore would be more convenient for authentication texts to be sent to my own mobil...

Concern Regarding Limited Data Add-On Options

Hi,I just wanted to check if this is an issue—my plan only has one data add-on option available now. I called customer support, and they told me that the only choice I have is the £25 unlimited data for a month.I used to have other options, so what h...

Harry

How do I set up a bill cap so I don’t pay any more than my direct debit amount? I can’t find where to do this in the 3 app

Existing 11-Year Contract: SmartWatch SIM Pairing?

Hi FolksI’m on a monthly plan from 2013, which I’d like to stay on (Unlimited SIM/Data).If I go through the Apple Watch ‘Setup mobile service’ and add the ‘SmartWatch SIM Pairing 1M’ at £7/month - will it update/change my existing long term contract...

Overpaid plan

Hi, I wasn’t able to cancel my plan for my Ipad and now the company has kept on collecting the money for months now. Is there any chance I can ask for a refund for this? Thanks

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