Accounts and services - Get support for Three services

Refund for mobile account

I had a mobile plan for years with same number. Then in June I was told it was going to expire in July and I needed to get a new plan which I did via the app. I asked for my number to remain the same but not only did my new contract have a different ...

top up failure

Top up payment not being processed. "Please wait payment is processing" but nothing happens so I am unable to top up. How can I sort this?

payg

payg data pack expired 07 nov 2024 but cannot create a new data pack

Data allowance recommended is rubbish

Renewed my contract 2 weeks ago. I changed my data allowance to that recommended by 3 in my email. Totally useless and inaccurate. Want to increase my data back to what it was as can't keep adding the v expensive add on. How can I sort this. Thinking...

Data Add Ons

Why is there only 1 option to boost data for a month for £25?? And not any lesser cost options??Pathetic ripoff!!

unable to register my3 using new updated email address/Those details have already been used to regis

i forget the previous password of my3 account and so i tried to update my email. it's been so long that three did not fix the issue on my account, whenever i try to register my3 from app as well from three website it shows the error Those details hav...

Voicemail

Is it possible to get a deleted voicemail recovered

What is wrong with the customer service here!

Where to go if the complaints are not getting resolved? I was upgrading at the store which took them 3,5 h - pretty traumatising experience to be honest. Yet they still managed to order the phone to the incorrect address. After 5 weeks I went to the ...

incompetence

I have an account, i sign in to it with one email, but i have asked CS to change the email so i can sign in with a new / correct email,they seem to be struggling to understand , they tell me the email is applied to the profile (i see it in "my detai...

Fateha Begum

I just recently went from pay as you go sim to monthly. After a long think, i've decided to upgrade to a 1 month contract. It's been 2 or 3 days. Can it be done in store.

Account and services

Conversations