Account and services

Find support on extra Three services, like Three Insurance, Three Pay, My3, Three Business and more.

cancel
Showing results for 
Search instead for 
Did you mean: 

Conversations

When to top up

Hello!I'm currently abroad and will be back in EU in the next coming days.  The last time I used my SIM was Dec 2022. Will  my PAYG SIM still work and when should I top up my account?  I'm planning to top up couple of days before I fly back to EU.App...

Diablo by Regular
  • 4130 Views
  • 8 replies
  • 0 likes

Awful customer service, bunch of scammers

In January 2023 I upgraded my phone and chose to get it delivered to my home. When the delivery arrived there was 2 phones instead of one. I contacted three and made them aware of the mistake and they sent me a bag to send it back in. I sent the phon...

Kirsty24 by Fledgling
  • 1594 Views
  • 2 replies
  • 2 likes

Payment

    Hi dear my name is dunio Bashi Gelle My number is 07******** I was trying to pay my bill which is £73 but my account says I got £200 balance which I don't know how I use  And it's not the first time I'm paying an extra amount could you please che...

Best solution Additional billing nightmare

This is so frustrating. Called three from Canada to be told go roam doesn’t work there and to use daily data passport. Which I did. Come home to a bill which includes a 14 day go roam pass a 3 day go roam pass and one of the days I used a data passpo...

LORSIE13 by Fledgling
  • 2480 Views
  • 4 replies
  • 0 likes

Three Does Not Acknowledge Return of Item

I ordered Home Broadband, but at the payment page the Three website crashed with a message that the order had not been completed. So I tried again. This time it worked. However, the first order DID work and I ended up with two devices and two contrac...

AVJ113 by Fledgling
  • 4500 Views
  • 11 replies
  • 1 likes