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Conversations

Please Help

whenever I try to access my personal hotspot with my iPad or my laptop, a web tab that says "your adult content filter is off" pops up, and does not allow my other devices to access my personal hotspot. I turned my adult content filter is off, but th...

fknjc by Fledgling
  • 3492 Views
  • 6 replies
  • 0 likes

Proof of Usage

Please advise when I will be getting my proof of barring and proof of usage. The customer service is shocking to say the absolute least.Agents appear so helpful on the phone but then you get told to wait 72 hours and nothing is done. My request has n...

Ceili by Fledgling
  • 1065 Views
  • 1 replies
  • 0 likes

Best solution How to change my name on my account?

Hi so for the past 2 years I sent email to <email removed as no longer in use> and provided my current information, name, d.o.b address + provided my driver license, passport picture, utility bill and birth certificate and also wrote that I want my n...

Bill

My bill is higher, its £16 monthly with half price for 6 months. They took £16, not 8.  Why??

Can't top up data pack while in France

His and and I are Three customers in UK.Before going to France for 7 weeks we bought two pay as you go Sims to use while there.These last 30 days but were assured by staff in the Brighton store that we would be able to top up from France.When we were...

LizS by Fledgling
  • 886 Views
  • 1 replies
  • 0 likes

Cannot re-Register

Hi, I am being asked to re-register but the app and website do not respond when you input your information. What can I do to fix this?

bwfc0907 by Fledgling
  • 1814 Views
  • 2 replies
  • 0 likes

12GB Fair Usage Limit - Data Roaming

My wife and I spent 3 days driving to Italy from the UK. I'd bought a 14 day data passport for £20 to save on the £2 per day roaming charge. My wife hadn't been able to register on the Three app. On the third day we both got a text saying we'd exceed...

DPJ by Regular
  • 10548 Views
  • 11 replies
  • 1 likes

Best solution Switching from Pay monthly SIM contract to PAYG SIM

I can't seem to find any information about switching from a monthly Three Advanced SIM 8GB Data Unlimited Minutes - 12 month plan to PAYG keeping the same phone number and using a physical SIM card (in an iPhone). How does one proceed and what is the...

panda by Regular
  • 26518 Views
  • 44 replies
  • 0 likes

Impossible to increase spent cap on the New three app

Hey three, been abroad last week and as usual I just increase my spent cap so I can buy the data passport which you usually charge me 5 pounds a day. I went on three app to find out it was changed, and a part from going through an intensive re-login ...

Nunzia by Fledgling
  • 3150 Views
  • 1 replies
  • 0 likes