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Missed payment affecting my credit score

Dear Three Customer Support,I’m writing regarding a missed payment that has been recorded on my account for February, which I believe has occurred due to an issue on your side rather than any failure on my part.My bank cancelled my Direct Debit on 7t...

Abandoned by Three after knife attack

We wife and I were attacked at knife point in Rio de Janeiro on the 24th March, despite being very shaken, we are both fine apart from an injured finger, however, my wife's bag was stolen, and it contained her iPhone. We have blocked the phone with A...

TonyD by • Regular
  • 251 Views
  • 3 replies
  • 0 likes

Bill

Hi I am facing an issue regarding my husband’s account number which is 9********. He has been moved from Uk since October. But still we get his bill payment letter from you at my previous house address. He is not living here anymore. Could you please...

Still not received info to return my 5g hub

I received an email on 3rd April, about my contract ending and terminating. The message stated I needed to return my 5g hub. However I have yet to receive any instructions how to do this?How long after this email was received, on 3rd April, should I ...

Roaming start date

One time while overseas in Austria my roaming data suddenly ended. It was the middle of PAYG month and only part way through the fair usage amount I purchased.I contacted customer service and received several different answers from several different ...

Kastner by • Fledgling
  • 244 Views
  • 4 replies
  • 0 likes

Upgrade

Called up about a phone upgrade as I’m due one, proceeded all the way to the end to be asked for a selfie and passport are driving licence only to order the new upgrade so told I couldn’t continue, I don’t have either even know I have 6 handset contr...

Mm4 by • Fledgling
  • 184 Views
  • 3 replies
  • 0 likes

No service

Anyone else’s service down three have said it’s a system issue they’re trying to fix can’t make or receive calls or texts thank god for wifi 

Dw26 by • Fledgling
  • 170 Views
  • 1 replies
  • 1 likes