Account and services

Upgrade to Sim Only

I wanted to keep my current device which I had on a pay monthly deal at £62 a month. As I wanted to keep my current device I opted for a sim only pay monthly deal when I upgraded. This was on 17/12/2024. Since then I’ve not received a new sim or anyt...

Cannnot depost..since last mth..via my mobile credit

Why cant i deposit to mrq casino using my phone credit...i been doing this for years..suddenly last month...i cannot do this anymore..its my money(credit).yet three is saying eres no restrictions on my account.its just an error.try again!..u gessed i...

How to get my three pay account for my new number

Cancelled Paramount +

Hi, I try to find out how to cancel paramount + for three months now and have no idea how because it's taken my money from my bills on 3 not from the paramount + website. So, it's harder to cancel.  I use  paramount only 1 times. Since last year.  It...

fraud

someone has changed the primary number for my account, a number I don't use is added to the top screen and I'm the account holder, three moto has taken payments over the phone and cancelled my wifi and cut this off straight away while on call. when c...

3 Calling from Bradford

So I get a cold call on this number 01*********. Nice Indian sounding guy telling me 3 wanted to give me a free 45% reduction in my bill for twelve months. When I asked why, he said it was because of complaints about bad reception and they didn't wan...

Why is changing my email address so difficult?

I needed to update my email. This involved a chat with Three. Eventually this resulted in the email associated with my account being updated.The problem is that it doesn't update my Logon credentials so I need to logon to my account with my old email...

Remove Smart Watch Add-on

@JonathanB I am trying to remove my Smart Watch Add-on as I no longer have an Apple Watch. Customer Services say that all I have to do is remove the plan from my watch which I have already done but the Add-on is still active in my mobile plan. When r...

Help

So I bought a data pack and it hasn’t come on and it’s been over an hour what do I do