Find support on extra Three services, like Three Insurance, Three Pay, My3, Three Business and more.
I wanted to leave a review today for the amazing help and support received from your Customer Advisor, Elliott, in the Northampton Grosvenor Centre 3 Store. We can't thank him enough for his kind, friendly demeanour and for being so very patient and ...
I have had two device plan put into installment as I faced financial difficulties due to bereavement. I was paying for both devices calling up 333, however in June 3. Customer agent made an errror and allocated my payment to one device rather than tw...
In August 2025 I cancelled my home broadband service, after 2 and a half years, and returned the equipment as per your instructions (i have a receipt). I am being pestered by phone calls and payment demands all referring to telephone accounts with m...
Hi all. I have three lines showing in my dashboard, all listed with the same name "Richard Mobile". Is it possible to change these nicknames to reflect the names of the users?
On unlimited data package. Arrived in Thailand and turned on phone and mobile data. Within a few minutes received a text saying I had used 80% of data allowance, then a few minutes later a text saying I reached 100%. No way could I have used 12GB ...
Been a customer for years and renewed my advance plan in Sept 21. This has included Roaming in Europe and rest of the world. I have a potential trip to KL for 5 days and spent ages trying to get answers whether my roaming was included. The agent said...
I’d welcome any advice on the following…I received an email from Three on 24 October informing me that I had not used a PAYG SIM for 180 days and that unless I made a call/text before midnight THAT DAY the number would be deactivated the following da...
My payment didn’t go through for an auto renew data pack, I accidentally had “in app purchases” disabled, my account says i have the data pack so i cant renew manually
Hi, I ended up buying 2x 3 days roaming passes because I did not see the confirmation and 1st add on was not immediately activated so I purchased another one thinking it did not go through. I only needed 3xdays so I want the unused pass cancelled. Ju...
I’m experiencing a very weird issue. My number is now registered under someone name. Even I can use this number and direct debited from my bank for years. In my Three app still showing his detail (Full name/address/email). I’ve tried 5 time to raise ...
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| 19-04-2025 11:35 AM |
