Our new roaming giveaway is live find out more here!
Give us your feedback about how easy you've found getting ready to roam on the above linked article, and you'll be in with the chance to win one of 10, 7 day Go Roam passes to use in Europe and Around the World destinations. Prize draw open till 01 May 2024

Account and services

Find support on extra Three services, like Three Insurance, Three Pay, My3, Three Business and more.

cancel
Showing results for 
Search instead for 
Did you mean: 

Conversations

Have a Pay As You Go question? Read this first

There are 2 different plans on Pay As You Go. The Pay As You Go plan has been available since 7 July 2013, and the New Pay As You Go plan was launched on 12 March 2020. Each plan has a separate app and support options may differ slightly.   To avoid ...

NEW PAYG.png
StephR by Employee
  • 3551 Views
  • 0 replies
  • 9 likes

Unable to use Data pack minutes/texts in USA

Hi,i purchased the 10gb data pack which comes with minutes and texts (while I was in the UK). Im currently in the US and although on my “allowances” it states ‘3000 go roam around the world minutes & ‘3000 go roam around the world texts’, I am unable...

KAO17 by Fledgling
  • 261 Views
  • 3 replies
  • 0 likes

Three Abuse

My Plan 24 month plan price suddenly doubled. I have repeatedly called customer service for 3 months now. Their response is that it has always been that price. They provided me the  proofs@3mail.co.uk to send proof of my contract, but the email addre...

ian333 by Fledgling
  • 209 Views
  • 3 replies
  • 0 likes

Chargeable events within 180 days

In the terms & conditions of the new PAYG, it says "If within a 180 days you have not made any chargeable events or activities (for example, made telephone calls, sent text or photo messages, accessed content or the internet or any other Three Servic...

Go Roan Add On Pass

My son went to Thailand and purchased a go roam pass for £50 for 2 weeks, when this didnt work he bought another one also for £50.  When this didn't work either he realised that Thailand may not be one of the roaming countries.  I contacted customer ...

Scam - iPhone

Got a call a month ago offering £5 sim deal. Accepted 2x Sims and got an email confirmation which looked like it was an official Three one. They took my card details for 'security deposit'. Next day the Three package arrived via DPD - a £1400 iPhone ...

Mik77 by Regular
  • 333 Views
  • 4 replies
  • 0 likes
How to use the community

The articles below contain helpful info about the community, ranks and badges, and who you'll meet on the community.

About Three Community
Ranks and badges
Meet the community
House rules

Let's talk

Check out what our moderators are talking about and join the conversation. 

Top solution authors