Accounts and services - Get support for Three services

Can’t buy add ons ,,wont accept any cards I pay with

Trying to buy credit and add ons ,,I go through the whole process but then it says This card is not working ,try another one ,I have tried three bank cards all with plenty of funds but will not accept any ,,I now have no credit even though I bought a...

Removing Boost add add ons

I have a mobile contract for my son, with a basicl plan of £10/month that is enough to get in touch with me. The problem is that if he runs out of data (about 8GB) he goes to his Three mobile app and purchases a Boost add on that is billed to me.How...

SIM services Plan issues

I choose 120 GB plan with unlimited voice and messages service and it's working for one month today it's over, but I didn't get the renewal message and data for next month. What should I do, recently I switched my number from lebara to three because ...

Where has my money gone?????.

What happened to THREE? Used to be a great network with great customer service. All long gone.Yesterday I received a message saying my top up failed, due to lack of funds. I knew I had funds, so I checked on the diabolically bad App…. On the ...

Billing after cancellation

I terminated my contract in February 2024 and paid the penalty on May 24th.So I thought there would be no payments after June. However, on June 24th, 13.81 pounds was paid from my account to Three. my question is as bellow1. Is my contract still ongo...

Top up/data pack not going through

Bought a data pack as previous had expired, now all day I've been without data and when I go onto the app it says "Another action is in progress on your account..." Talking to the chat bot is beyond frustrating as never understands what I'm trying to...

Says Spend limit hit but never used it

Hi can you help me please, I can't access three pay .. so like buying an app on the Google play store or using boku etc, I tried the chat but it's a robot and just provided a couple of links, one of which said spending limits .. so I clicked on it an...

Contract Cancelled Still being Charged

I cancelled my contracts back in October 2023 - one was for a phone contract, the other for a tablet. I have recently noticed that Three have still been taking money for the tablet contract despite me cancelling, I attempted to call customer service ...