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Roaming in USA

I travel to the US at the weekend for a week and I'm trying to find out if I can use my monthly 100Gb of data, and if so how? Or do I need to purchase something extra for the time I am out there? All the information I have read so far is incredibly c...

Joe81 by • Regular
  • 576 Views
  • 1 replies
  • 0 likes

Terrible customer service

I am extremely disappointed with Three's service. When I took a SIM-only contract, they did not ask for proof of purchase or the IMEI number. Now that my phone is lost, they are requesting these documents, which take an alarming 5 working days to pro...

Farhan1 by • Fledgling
  • 497 Views
  • 1 replies
  • 0 likes

I need help

Hi, I’m about to default the 2nd attempt on direct debit, please advice how do I apply that August bill should be merged with September? This is the first time I’m defaulting in a year. Emergencies came up this month and I’m unable to pay my bill. Pl...

Wtfad by • Fledgling
  • 405 Views
  • 1 replies
  • 0 likes

Porting number to new contract

Hi I am wondering if anyone can assist me I have found a good deal with three but it’s not a upgrade deal three have said I can port my number to a new contract but I am wondering if I was to port my number to a different network then take a new cont...

Kimc90 by • Fledgling
  • 517 Views
  • 2 replies
  • 0 likes

Best solution Three account still active after porting my number to O2

I just received a txt msg from O2 that my number has been successful ported to O2 from Three. I’ve tested it by making few calls and sending few messages and the number I transferred comes up so it’s all good regarding that side. What is strange is t...

Anonymous by • Not applicable
  • 465 Views
  • 1 replies
  • 0 likes

Charged for two accounts

I recently noticed that I have been charged twice on my bank account through direct debt and contacted the support team. Originally I thought it was a fraud but then it turned out it was indeed under my name and it is for a phone number. Apparently t...

MrDr by • Fledgling
  • 617 Views
  • 3 replies
  • 0 likes

Starting a new sim contract

I am at the end of my phone and sim contract and I wanted to know if I could upgrade with just a sim only deal and then buy the newest phone through Apple instead. Would a sim card be transferable to the new device when I want to buy it 

Using phone in EU

Currently in Europe for an extended trip. I have been notified that I have 28 day Roaming in EU. Can anyone clarify for me…...if I am still travelling in the EU after the 28 days will I still be able to receive and make calls and sms text messages, I...