Accounts and services - Get support for Three services

Proof of usage

My son lost and had his phone stolen abroad and we have been trying several times to get proof of usage and proof of black listing from three. We cannot process the insurance claim without these documents. Three have not helped and the advisors we ha...

Don't Not Recommended

I am writing to formally lodge a complaint against the services provided by This 3 Company Should be Closedown and 3 Network. My recent experiences with these companies have been extremely unsatisfactory, and I feel compelled to bring these issues to...

Data top up

Hi all Please i used so much on data yesterday and exhausted everything before renewal date. Now unable to chat or use data. What are my quick fix options. My best renewal date is in 2weeks and I don't know how I can survive till then. Any quick fix...

Fraudulent Roaming Charges?

Hello Three Community,I’m seeking urgent assistance and hoping to get attention from other users and the Three support team regarding a serious issue I’ve encountered.Background: On 26 May, my Three service was disconnected without any prior warning....

Bye bye three

I’m leaving three because three+ app problem three is unable to resolve even after many complaints and escalations

Credit Score affected

I am in the process of buying a new property and was horrified to find my credit score had decreased by 122 points!!!! This morning. This was due to a late payment by 3.To explain the situation I have been with 3 since 2020. I have never missed a pay...

Best solution Stop auto renew

I have a PAYG 80GB Data Pack Auto Renew.I want to stop the auto renew and then take out a different data pack when it finishes.I cannot see how to do this. I can remove the data pack but does this remove it immediately or will it continue until it ru...

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