Account and services

Find support on extra Three services, like Three Insurance, Three Pay, My3, Three Business and more.

cancel
Showing results for 
Search instead for 
Did you mean: 

Conversations

Puk code

I’m looking for my puk code for my SIM card on my Samsung a5 it’s asking for sim puk code. my email is ***@***.com 

ShaneUK by Fledgling
  • 633 Views
  • 2 replies
  • 0 likes

Order that I haven’t ordered

Hi never done this before! I’ve Just had an email and txt from three saying I had an order gone through for unlimited sim ? It’s also showing in my 3 app what does this mean ?? I haven’t placed an order or anything with 3 today ?? 

Dandel by Fledgling
  • 803 Views
  • 3 replies
  • 0 likes

Account in credit

Having set 3 home broadband up with a zte m386d router and paying the required direct debit for the last 10 months with no issues . I found that marchs payment wasn’t taken . Looking at my account found it to be £-84 in CREDIT ! Got on the case with ...

Lulu5354 by Fledgling
  • 699 Views
  • 2 replies
  • 0 likes

Unwanted goods from three

Hello, I'm presently going around my 3 accounts adjusting the initial mistakes made in the re reg or conversion of accounts and I have found one of my email addresses connected to my primary account showing my age to be 13 years old.How did this happ...

KK2 by Fledgling
  • 383 Views
  • 1 replies
  • 0 likes

Cancel Old Contract During Cooling Off Upgrade

I bought a contract in January but then decided to switch providers. Thing is I missed the cooling off period so obviously I had to pay the remaining fees if I wanted to terminate my contract with 3. I spoke online with customer service and they told...

6773dsd by Fledgling
  • 748 Views
  • 2 replies
  • 0 likes

Phil H

A question about contracts, should I use different plans for my Tab S9 and my and my Galaxy A12 or just use the phone as a Hotspot as and when I need it? any help would be apriciated.

Phil-H by Fledgling
  • 311 Views
  • 1 replies
  • 0 likes

Robbani

Hi any one help me about this issue I think three network is totally fraud now because 3 months ago they send 2 SIM card my name contact but I don’t know how is possible without my permission they make contact my name then I call them and tell them a...

Robbani by Fledgling
  • 446 Views
  • 2 replies
  • 0 likes

Over charge

I am on holiday in the USA before leaving I thought it a good idea to pay for a £60 go roaming. I placed it into my basket and completed expecting an emailed confirmation this dod not arrive so I assumed it had not gone through and therefore repeated...

SteveC by Fledgling
  • 355 Views
  • 1 replies
  • 0 likes
How to use the community

The articles below contain helpful info about the community, ranks and badges, and who you'll meet on the community.

About Three Community
Ranks and badges
Meet the community
House rules

Let's talk

Check out what our moderators are talking about and join the conversation. 

Top solution authors