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Cant log in

I cant log in to my three app and browser. Its just keeping say session timeout. I already reinstall the app.

Jhayel by • Fledgling
  • 961 Views
  • 5 replies
  • 1 likes

Best solution Roaming - Joined before 2021

I joined three before 2021 and my account has not changed or been upgraded. Have arrived in Europe and received a rate advice text message telling me that my UK allowance applies here and that I do not need to pay a daily charge. But trying to make a...

Roaming in USA

I travel to the US at the weekend for a week and I'm trying to find out if I can use my monthly 100Gb of data, and if so how? Or do I need to purchase something extra for the time I am out there? All the information I have read so far is incredibly c...

Joe81 by • Regular
  • 587 Views
  • 1 replies
  • 0 likes

Terrible customer service

I am extremely disappointed with Three's service. When I took a SIM-only contract, they did not ask for proof of purchase or the IMEI number. Now that my phone is lost, they are requesting these documents, which take an alarming 5 working days to pro...

Farhan1 by • Fledgling
  • 505 Views
  • 1 replies
  • 0 likes

I need help

Hi, I’m about to default the 2nd attempt on direct debit, please advice how do I apply that August bill should be merged with September? This is the first time I’m defaulting in a year. Emergencies came up this month and I’m unable to pay my bill. Pl...

Wtfad by • Fledgling
  • 410 Views
  • 1 replies
  • 0 likes

Porting number to new contract

Hi I am wondering if anyone can assist me I have found a good deal with three but it’s not a upgrade deal three have said I can port my number to a new contract but I am wondering if I was to port my number to a different network then take a new cont...

Kimc90 by • Fledgling
  • 520 Views
  • 2 replies
  • 0 likes

Best solution Three account still active after porting my number to O2

I just received a txt msg from O2 that my number has been successful ported to O2 from Three. I’ve tested it by making few calls and sending few messages and the number I transferred comes up so it’s all good regarding that side. What is strange is t...

Anonymous by • Not applicable
  • 474 Views
  • 1 replies
  • 0 likes

Charged for two accounts

I recently noticed that I have been charged twice on my bank account through direct debt and contacted the support team. Originally I thought it was a fraud but then it turned out it was indeed under my name and it is for a phone number. Apparently t...

MrDr by • Fledgling
  • 639 Views
  • 3 replies
  • 0 likes