Account and services

Find support on extra Three services, like Three Insurance, Three Pay, My3, Three Business and more.

cancel
Showing results for 
Search instead for 
Did you mean: 

Conversations

When does eu roaming add-on start?

I have a short upcoming trip to France when I will need use of my phone for data, texts and calls.  The online order page for 7 day eu roaming doesn't ask me when I would like the add-on to start.  So does it begin as soon as I hit the "buy" button o...

Herman by Fledgling
  • 1267 Views
  • 2 replies
  • 0 likes

Un known caller

Hiya im keep getting no caller id calls,is there anychance you can trace who they are coming from,i had one for instance on Saturday evening at 23.13 and Sunday night at 21.48….and have had previous ones also, many thnaks tracy.: my number is 0******...

Tracy by Fledgling
  • 1781 Views
  • 2 replies
  • 0 likes

Three Email Says 'Device Not Received!'

I recently upgraded to a Google Pixel 7a and decided within the 14 day cooling off period that whilst the device choice was right, the value plan wasn't. When I contacted live chat, I had to cancel the entire order just to change to a lite plan which...

1000017210.png 1000017209.png

Go roaming add on issue

I'm going abroad today tried to buy the 7 day EU roaming but the add on said I put through unlimited txts for zero cost. So I tried to put it through again and now I have two in my add ins for zero cost. How do I get rid of one of these and check if ...

Cjm by Fledgling
  • 501 Views
  • 1 replies
  • 0 likes

PAYG Go Roam in EU no longer free?

I'm on SIM only monthly reoccurring PÀYG £10 deal. It has always given me FREE Go Roam in Europe and some other places. I arrived to Cyprus (Larnaca) and from day one it started to charge me for text and voice calls to the UK? Customer Service Chat -...

manulike by Fledgling
  • 2170 Views
  • 5 replies
  • 1 likes

Three is the worst company

I contacted Three UK back in March informing them of my financial struggles as a single mum and as a result of living crisis. I've been struggling for months but tried my best to stay on top of things. I've been with three for over 6 years and always...

Joanna3 by Fledgling
  • 2012 Views
  • 4 replies
  • 2 likes

Account in credit question.

Hi, I just renewed my contract in April and mays bill was the same as my old contract usually was and I paid in full. Now my bill says is -£13 something, my question is will this just be taken off the balance of my next bill or will it get refunded/d...

Aeraa by Fledgling
  • 590 Views
  • 1 replies
  • 0 likes
How to use the community

The articles below contain helpful info about the community, ranks and badges, and who you'll meet on the community.

About Three Community
Ranks and badges
Meet the community
House rules

Let's talk

Check out what our moderators are talking about and join the conversation. 

Top solution authors