Accounts and services - Get support for Three services

Unlimited plans and missing credit

Advice please.I bought and applied a £40 top-up yesterday in preparation for my now monthly (£35) unlimited data add-on which was due to expire at midnight. giving my account total credit of £54Since I don't seem to be able to renew my plan until it...

Upgrade after 90 days sim only

Hi, So I want to upgrade to sim only and I’ve been told with 12 and 24 month contracts after 90days after credit check you can have a free upgrade. Is this correct? Just wanting to see if anyone has had any problems with this.Thank you!

Microsoft app store PDF app and knew it was free and thought I had selected it

I have downloaded Pdf X app in error and it appears to come with a fee. I don't want it so how do I cancel the download on my pc

i dont what happen to my 3 sim account. its never open again so i cannot see my data plan balance.

Cannot login to three + app

Morning. I had a reward I was about to use in the three+ app but it had logged me out and I am now unable to login again. Password change setting didn't work and tried re-registering but that doesn't even recognise my phone number as a three number. ...

Best solution My3 app not working after update.

My3 app worked on Friday. I have just downloaded an update, I know big mistake, and now it's not working. Apparently something has gone wrong.I know that a system update was being done from 18.00 Saturday until 12.00 Sunday but it's now 14.20.A few m...

Adding a phone to a SIM plan

Hello. My contract has recently ended. I wanted to swap to a SIM only plan and retain my telephone number. The SIM plan I am looking at is a 24 month option. However, in the future, if I decide I want to upgrade my handset, will I be able to do this ...

What is Recurring Payment Discount Removal?

I've noticed 'Recurring Payment Discount Removal' on my bill for a couple of months now and have no idea what it is even for. I've had a look at possibilities and still can't figure it out.

Is this true?

I have 2 numbers from Three. I've been using 1 e-mail address for both to access my 2 Three Network online account and Three app. Since I've upgraded one contract, all of a sudden I cannot access the upgraded one online or via the 3 app. I tried to r...

Is this fraudsters?

Hi, I have received a call today saying I am eligible for a free early upgrade even though I am only 12 months into my contract. The caller said I have been selected because i have loyalty credits with three, they only asked for my account number ...

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