Home

Account and services

Find support on extra Three services, like Three Insurance, Three Pay, My3, Three Business and more.

cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Search instead for 
Did you mean: 

Conversations

Start a conversation

Roaming allowance in Australia

I’m going on holiday to Australia soon and I have a pay monthly contract with unlimited data since 2014 and I can’t find information on how much data I get abroad. All the information I can find talks about contracts started or upgraded after October...

tw by • Fledgling
  • 133 Views
  • 1 replies
  • 0 likes

Failed delivery

Hi, I am Robert Marton and have an account with free almost 10 years. I decided to pre-order the new iPhone 16pro on 13th of September. Everything went well, credit check passed, got all the information what I need, and happily wait for the delivery ...

Roaming in Australia

I am going to Australia for 30 days from mid December. I currently pay around £70 a month but I don’t have any go roam passes when I log into my app online. So far as I understand I will need to buy two 14 day passes and a few extra days. Overall my ...

Upgrading 90 days before end of contract

Hi could anyone please advise on the following:I have a three business 24 month contract which is due to end on the 31st December 2024. I was told I can upgrade 90 days before this date without an early upgrade fee?. Is this true as I thought I can o...

Vjpab by • Fledgling
  • 180 Views
  • 3 replies
  • 0 likes

Absolute disgrace.

I spent over an hour yesterday with the online chat service trying to add a phone number onto my existing three account to manage online.  I have three different 3 phone numbers to manage as I pay the direct debits. This is totally unacceptable that ...

Use old sim

I bought sim cards in August 2023 with 10gb preloaded for 30 day in 71 countries.We are going to Europe and I want to use the same Sims and possibly load them again with 10gb for 30 day use.  The only option I found was a one off 10gb for 10 pounds, ...

Farshad by • Fledgling
  • 117 Views
  • 1 replies
  • 0 likes

Can’t delete old credit card from account

I recently lost my debit card and had to cancel it with the bank and get a new one. As a result it has messed up my 3 pay as you go plan. The plan I had no longer works as it is connected to the old cancelled debit card. I have added my new card deta...

E53305 New Apple Watch pair

So I removed my cellular plan from my old Apple Watch to upgrade to my new watch.  Upon doing so now I get error E53305.  I hate that this is still an issue with Three.  Tech Support chat has been abysmal, sending me in circles for this.  If someone ...

App issues- returning three customer!

Hi all! I have recently returned to three with the same number I had with them in 2022. When I got my new sim I signed up and everything was working fine. My old number then transferred over and the app is now showing “you have no active plans”. When...

Sapphira by • Fledgling
  • 113 Views
  • 1 replies
  • 0 likes