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Conversations

BEWARE! FRAUDELENT ACCOUNT SET UP USING MY DETAILS

Hi,My mental health is at STAKE here! I have had 3 three mobile accounts opened using my details and nobody is helping me get them closed. I don't know what to do...I have been a victim of fraud whereby a third party company approached me via my lyca...

Marys by Fledgling
  • 2277 Views
  • 3 replies
  • 0 likes

Cancel contract

Good afternoon, I leaving the country. I would like to cancel my contract(07*********) and I would like to save my phone number. Maybe you can give me some advice how is better to do?  

Lina by Fledgling
  • 1096 Views
  • 2 replies
  • 0 likes

Fraud Screening Issue

Trying to upgrade since 24/07/24 both via the App and Live Chat.I cannot do this in store as I do not have valid photo ID, so that’s why I’m trying to upgrade via the App.I have been with 3 for absolute ages.Everything has gone through all apart from...

MalcB by Fledgling
  • 5728 Views
  • 17 replies
  • 1 likes

Upgrade done no device recieved

Hi,Did an upgrade on 29/06 and all went through. For whatever reason device was not sent although I have all documents (contract etc) I have been trying to chase costumer service but they say - wait, it's all in processOn 26/07 Direct Debit payment f...

agritaL by Fledgling
  • 1369 Views
  • 2 replies
  • 0 likes