Account and services

Find support on extra Three services, like Three Insurance, Three Pay, My3, Three Business and more.

cancel
Showing results for 
Search instead for 
Did you mean: 

Conversations

Lost phone - trying to blacklist

Hi - I have contacted Three several times over the last few weeks. I have been trying to get my device blacklisted as I have lost it. I have sent my proof of purchase several times to the proofs email address, as well as speaking to about 10 people o...

Incorrect Billing

Hello. Why do I get charged more then I'm supposed too? Since 12 May it was £25.16 to 11 October but then it was increased to £55.17, then went down to £25.18. Then for December £55.17 and now January £61.16. I have unlimited Plan Details and Unlimit...

Izabela by Fledgling
  • 1116 Views
  • 2 replies
  • 0 likes

How to get PAC code online

I need to leave three as I've moved overseas, however this also means I can't send a text to request my PAC as the number is not recognised.It is impossible to do this online - although the website says  "Cancelling your account doesn’t have to be pa...

Reactivating my phone number

Hi, I had noticed recently my phone number has been deactivated. I have been using this number for more than 10 years. I need this phone number for all my daily communications and bank, GP, and work. Therefore I can't use this number for OTP or verif...

mn90210 by Fledgling
  • 3428 Views
  • 4 replies
  • 0 likes

Replacement SIM - issues

I am having so many issues with a replacement SIM I requested on Monday - I was told I would receive this by Wednesday. After numerous calls and online chats with customer services I was advised to go into a store to get a new SIM as one could not be...

Anonymous by Not applicable
  • 1169 Views
  • 1 replies
  • 0 likes

Help needed please

I have unlimited data calls texts on my contract I set a £0 price cap so I only pay my dd for contract I can’t go over monthly dd. Issued bill it’s 14p more this month I contacted 3 told I sent a text message to a company on 24/11/23 I have unlimited...

Shirley by Fledgling
  • 1692 Views
  • 3 replies
  • 0 likes

Want to change my plan

I have a postpaid plan now I want to change it to prepaid I can’t access my account in website or application my mobile number is 07*********.regards  ragu

Raguraj by Fledgling
  • 812 Views
  • 1 replies
  • 0 likes