Accounts and services - Get support for Three services

trouble into the 2nd day post 'System update'

2nd day after the recent system update, and I'm still facing issues.Initially my data add on was gone on my balance, which forced me to top up because I needed to use the phone.Last night I found the add-on date was back on my balance and naively ass...

Update number

How can I keep the same number on a new bought sim?

No eSIM email

I've tried to get the email sent to activate a new eSIM on my new iPhone 15 Pro but it never comes through. Neither the contact centre nor me through self service have been able to get it to work.Please can I have assistance from Three to have this s...

Direct debit

Why has my direct debit been taken 29th September and yet my data etc is showing zero. Trying to resolve this has been a nightmare and you cannot talk to a person. Anyone else had this happen?

Missing my payment

I get the SMS on 30 Sep and said I need to add on new data pack , so that I through HSBC to paid ￡15 already. But your company stop my service, and login the 3 apps also not show my payment and my new plan. Why ? I am so disappointed for the service...

Account ownership

Hello doesn’t anyone know how I can change account ownership? I have my friends contract in my name and I wish to transfer it to hers. Including direct debit.

Upgrade in store.

I was sold an upgrade in a 3 store yesterday. As I left the sales assistant gave me a bag with boxes of items that I did not purchase. The Shop was closing and I was unable to go back in and question why and the receipt.Has anyone else had the same ...

Absolute mess

I've received an SMS saying there would be an update on the Three services between 28th of September and 1th October 2023. Meanwhile my add-on finished so I went to the app to top-up as usual. The new app requires a new registration, which after many...

Anyone else had their account emptied by Three overnight?

On Thursday, I topped up with a 12GB add-on. I also had over £19 credit. This morning I was awoken by a text saying that there was a problem with a top-up for £0. Ringing 333 told me that I had zero balance.With no allowance and no data there was no ...

Account registration

Anyone else found that they can only register ONE account. I have three internet and one phone account and it will only let me register the phone. It tells me that my number is not recognised (not a three number) when I try to access ant of the inter...

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