Accounts and services - Get support for Three services

Top up an add-on sim card.

Hi, I am currently in Spain using a Three 10gb prepaid sim card which I activated before leaving the UK. I would like to know if I can recharge the sim online in the event of me running out of data ? Also , if so, how do I do that in the app ? Regard...

Best solution Short Code Text Numbers

Hi all, I tried to enter an ITV competition last night, but I kept getting a ‘not delivered’ notification. I have a spend limit of £10, and the competition was £2. Any idea why I might not be able to text short codes?

The recent 3 system update caused me Account disaster and may take weeks to solve.

I have two Three SIM only contracts which I have had for a number of years. I have a main phone number xxx which I've had for a about 10 years and use it daily. As a backup (in case of loss of my phone) I have a second phone number yyy which is a spa...

Three Pay - Issue

What I liked about Three Pay is I could pay all in one go for my subscriptions for Spotify, Apple and Netflix, etc along with my phone bill.Since they updated their website and systems, it has not been working for me. I have had cases open with Boku ...

eSIM for pay-as-you-go

Three made a number of public statements on Twitter about its support for eSIM:At https://twitter.com/ThreeUKSupport/status/1070417499529859074 on 5th December 2018 that “we’re working with Apple on supporting eSIM and plan to introduce soon as we ca...

6 weeks of Account Madness since 3 system update

In the last 6 weeks Husband & I have spoken to approx 15 different (Always Different) 3 advisors. It started when were unable to register the 3 App and a 3 advisor talked us through the proccess and yet we ended up with: Me/my phone number account in...

I hope this page can upload screenshots

I am trying to report a possible text scam. Is this page monitored by three?

Samsung trade in offer

Hi there I just got my new Samsung tab s9 ultra and there was a trade in offer with it for a garateed £200 but I have no idea how to claim this offer anyone know?

Best solution Change address

Unable to change address online or via app, it links to "get in touch" page. Live chat does not recognise my query. Phone call tree does not have any options to change address or speak to a person.What is the process to change address please?

Still waiting for return bags after a month

Hi,I cancelled my broadband service a month ago and was told that I would need to return both my 5G routers back and will get sent return bags and label for these.After waiting 2 weeks and getting emails saying that Three is still waiting for my item...

Account and services

Conversations