Accounts and services - Get support for Three services

bill clarification

I have recently switched to three. I wanted to retain my old number. I was given a new sim and was told that it will be activated after 24 hours and my old sim will lose its signal. It did not happen. after a few days of waiting, I was finally switch...

Police liaison email

Hi, How do the Police go about sending a Data Protection Authorisation form to three to get information about an account? Is there an email address or team I can speak to?Tried calling and webchat, no one seemed to know or understand my request.Thank...

Smartwatch Pairing Plan issue

I'm having trouble setting up a mobile plan with my Samsung Watch 5 Pro. It keeps on giving me an error with "Smartwatch Pairing isn't available with you plan" message.I do have the Smartwatch Pairing as an add-on to my Unlimited Data Unlimited Minu...

Proof of barring and usage

HelloMy phone has been stolen one week ago and I have been inquiring for proof of barring and proof of usage to go forward with my insurance claim.I have contacted three 5 times!! and I still have yet to receive this information. The customer servic...

Cancelling

I can upgrade from tomorrow as its 30 days before contract end date, but im thinking of moving to a new provider, it might be me being a bit thick but i dont understand the cancellation process, can I tell 3 im cancelling tomorrow and not get charged...

Requesting PAC code from 3

Hi, Iafter 10+ years of being a three customer I'm looking to leave due to the roaming charges being sneakily reintroduced. I've requested a PAC code from the support team 3 or 4 times but I never actually get the code sent to me. The support staff r...

International calls

I'm failing to make international calls but I have that package of unlimited international calls

Hi how do I get my mobile phone app on to iphone 7 so I can see my data usage.

I want to get the right My3App for my iphone 7 and download it but I don't seem to get the right one. I had this App when I had an Android phone so I could check my data usage and bills why can't I download the same app to apple iphone it seems to g...