Accounts and services - Get support for Three services

Email address for complaints

Hi is there an email address for billing complaints. I was moved to a new contract so lost my free roaming I have been told that the billing department were working on the problem to reverse this mistake but it's nearly three weeks now and numerous c...

Help

I paid almost £900 without using the service. Can someone help me get a refund?

Data roaming not working in the USA

Hi there. I'm in the US and I can't use the Internet data. I have data roaming set up on my phone and I have international roaming on my account. Can anyone suggest why? Thanks.

Roaming in Ireland

Morning all....I bought the phone for my son and he must have reached the £45 maximum roaming charge when he was interrailing across Europe (data stopped working). We live in Northern Ireland and he is now holidaying in Donegal (Republic Of Ireland)...

Payment and data query

Hello i buy a contract of sim for 100gb data and unlimited texts and messages at 14 pounds but now 24 has been deducted from my account and my data is shown as unlimited i just want 100gb data at 14 pounds can you please help me to do that thanks

E-Mail for a contract I have no knowledge of

I received the below e-mail last night and its not for a number I have ever owned. One disturbing fact is how long the contract has been opened for which is since at least 2011 but this is the first time I have ever heard of it. Below is a good chu...

ROUTE->DEFAULT when trying to use Live Chat

Hi There, I am trying to use Live Chat to talk to someone at 3 this morning and after entering mobile number it just says "ROUTE->DEFAULT" and then nothing else happens. Is the chat service currently off-line?Thanks D

Random call from three to upgrade my current sim only phone contract.

Hi there, This is my first post here so I might post this in the wrong place!But yesterday and today I've had a calls from Three's promotional team to get me to upgrade my sim only contract. And today they sent me an email about what was offered. My ...

Roaming charges offer

All, I would like to know if anyone else was offered the opportunity to get free roaming if you signed up for a contract before the 1st Oct 2021? I was offered this and signed up 30 Oct 21. I have recently found out that as 3 did not process my contr...

Best solution Go Roam in Europe Fair Use

In Three's FAQ it says "In our Go Roam in Europe destinations, you can use up to 12BG of your data allowance. Any usage over this fair use limit but within your allowance is subject to a surcharge."I can't find anywhere any more information about thi...

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