Account and services

Find support on extra Three services, like Three Insurance, Three Pay, My3, Three Business and more.

cancel
Showing results for 
Search instead for 
Did you mean: 

Conversations

Dont get data pack

Hiya all, hope this msg finds you well. Need help on my account .This morning , my PAYG have £20. I do register and login to buy £10 data pack ( autorenew).After bought £10 data pack, my account have  £10 without £data pack at all ( I do get the conf...

Scam - iPhone

Got a call a month ago offering £5 sim deal. Accepted 2x Sims and got an email confirmation which looked like it was an official Three one. They took my card details for 'security deposit'. Next day the Three package arrived via DPD - a £1400 iPhone ...

Mik77 by Regular
  • 1266 Views
  • 4 replies
  • 0 likes

genuine offer or a scam?

Are Three offering free phones to customers who have 3g phones that will not work after 3g is switched off?There is an email received saying that this is the case. 

EstherH by Fledgling
  • 498 Views
  • 1 replies
  • 0 likes

Phone collected by dpd but was lost

Hello I have a really big problem I was contacted by a three call centre last august about lowering my contract and having a free Apple Watch as a reward. Baring in mind I have autism and adhd so of course I couldn’t say no! so the next 2 days a S23 ...

RK19 by Fledgling
  • 996 Views
  • 5 replies
  • 0 likes

I was scammed by a Three sales person

On August 23, I tested Three's 5G network in my area. I signed up for the two-year contract, got the 5G device, and gave up less than one week later because it was awful. I had no problems returning it.In the meantime, the salesperson offered me a fa...

Dangerous Scam

Ordered a couple of Three £5 monthly sims. Instead today received an iPhone 15 max pro. Shortly after receiving it the phone rang and someone claiming to be from Three asked if I had received the sims. I said no and explained what I had received and ...

Mik77 by Regular
  • 1724 Views
  • 5 replies
  • 1 likes

Is this fraudsters?

Hi,  I have received a call today saying I am eligible for a free early upgrade even though I am only 12 months into my contract.  The caller said I have been selected because i have loyalty credits with three,  they only asked for my account number ...

Contract being rejected

I applied for a contract with affordable mobiles who couldn’t honour the handset so cancelled the order and reordered with Fonehouse. They managed to mess up the order and my sims for my son and daughter went through but my handset contract got cance...

CherR13 by Fledgling
  • 1458 Views
  • 5 replies
  • 0 likes

fraudulent account setup in my name and address

what is the direct contact for the fraud team as they need to close this fraudulent account setup in my name ASAP so my credit score doesn't get damaged by the unpaid bills.i dont want a general customer service number, i need to speak to someone wit...

mingj_14 by Fledgling
  • 1360 Views
  • 3 replies
  • 1 likes