Accounts and services - Get support for Three services

Deleting purchases

How do I delete cancelled purchases thanks

Re-registering multiple devices on the App

I have an iPhone, an iPad, and 2 MiFi devices all on Three. All associated with the same email address. They were all happily on the App accessible with thumb print. Then Three decided to “improve” the App and everyone everywhere has to re-register! ...

Old customer - finally on eSIM

Hi all, just to update you that I’ve managed to request an eSIM today and I am finally running on eSIM (instead of plastic SIM). I was an old customer and had to wait until my number has been transferred to the new system which happened today. Straig...

I can’t cancel my contract

HiyaI have called 3 about cancelling my contract and they asked me some security questions and I answered them but they asked me for my post code and I gave them the post code I currently am. But, they said it was wrong. I was very confused because t...

Cannot re register

I’m due to upgrade today but I cannot re register my three since it’s been updated. I choose a password and enter in the email I use for my contract and it just asks me to check my details. Can anyone help? I’ve tried it on the browser and the app an...

Login fail

When I try to log in to phone account a text is sent to my internet mobile data router number which I can't access so I can't log in. Can't find any way to change this

Can’t login

I woke up this morning to see I had a message with an issue number. It said I had to login to view it so I tried on the app but my account was blocked and needed details. App then said there was technical problems. I’m not sure what to do

Cannot re register my account

Unable to re register my 3 app as it won’t accept my email address as it’s different that the initial one used and I no longer have access to that. Live chat doesn’t work and am overseas with no roaming and no customer support from 3 路‍

Can’t log in to my broadband my3 account

I am trying to log into my3 for my broadband account and nothing I have tried works. I have spoken to live chat multiple times where I’ve been sent reset links, told to put the sim into my phone and try and do it that way and nothing is working. Can ...

The three app

Well it's been a couple of months now since the my 3 app has worked, each time I go on it I am told I need to re-register, when I do this it tells me that there is an account that already expand to contact customer support, and each time I do this th...

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