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Find support on extra Three services, like Three Insurance, Three Pay, My3, Three Business and more.

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Have a Pay As You Go question? Read this first

There are 2 different plans on Pay As You Go. The Pay As You Go plan has been available since 7 July 2013, and the New Pay As You Go plan was launched on 12 March 2020. Each plan has a separate app and support options may differ slightly.   To avoid ...

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StephR by Employee
  • 3749 Views
  • 0 replies
  • 9 likes

Need help

Hi, I’ve recently got a sim with 3. I was away on holiday when I ordered it and haven’t long got back. I’ve put the sim in my phone and tried making an account/logging in but it just keeps saying error. I also asked to transfer my old phone number on...

We’re having some problems

I haven't been able to log into my three. I've tried several different devices, I've tried wifi and mobile data, I've also tried incognito mode and other browsers

Bill paid twice

I've just paid my phone bill of £62 pound but my bank is saying they're taking £124. I need this back to pay other bills so what do I do?

Andy by Fledgling
  • 1144 Views
  • 2 replies
  • 0 likes

Best solution New payg invalid details

I activated my payg sim yesterday. I have been unable to sign in either in the app or online. I keep getting 'Those details aren’t quite right. Have another go.' The details are correct. I can change my password & receive the email link.I have topped...

tippy by Regular
  • 1387 Views
  • 2 replies
  • 1 likes

Can't log in/register

Tried absolutely everything. Messaged support and reset my password twice but still get an error message and still can't log in to my three. Really disappointed and thinking of switching already...

My3 unable to login

I recently signed up to a mobile wifi plan with Three. So far, so good. The connection suffers at peak times, but I guess that is to be expected. My issue is that I have been unable to sign into my my3 account to configure the set-up. I enter the Thr...

nickmo82 by Fledgling
  • 2091 Views
  • 1 replies
  • 2 likes

Problem cancelling add ons

Hello, I need help cancelling an add on. There is no option to do so through the App. I've seen that this is a recurring problem from these chats. I tried to do it last month and got charged, it will renew tomorrow again and I have no control over it...

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natq by Fledgling
  • 1898 Views
  • 2 replies
  • 0 likes

3 APP

I got 3 App and I am registered. For some reason I can’t login?

Sunny by Fledgling
  • 957 Views
  • 2 replies
  • 0 likes