Account and services

Find support on extra Three services, like Three Insurance, Three Pay, My3, Three Business and more.

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Conversations

Trying to access three account

I recently had to switch operators temporarily to Lebara, keeping my old three number. I got a new phone & plan and got a temporary number. My old number was transferred to the new SIM today. Im trying to log into my Three account but it’s saying “Yo...

100881 by Fledgling
  • 497 Views
  • 5 replies
  • 0 likes

UPGRADE SIM (need help)

Hey so i recently bought 120 gb sim plan and thought it will be enough but it isn’t so i want to upgrade from 120 to unlimited. Is there any way i can get it done ,because on website it shows i have to pay fees of 325 pounds .please helpppppp

Nivleen by Fledgling
  • 416 Views
  • 2 replies
  • 0 likes

Unable to register to MY3

I previously had a contract with THREE and ported my mobile number to another supplier for a few months and decided to come back to THREE keeping my existing mobile number.Now the issue is that because I have a closed account with my mobile number, I...

mdc by Fledgling
  • 531 Views
  • 2 replies
  • 0 likes

No allowances shown - please help

Hi. So my PAYG £20 plan allowances expired 15 Apr and when on WiFi I received an email saying my auto renewal had gone through. I went to my3 app and saw that no allowances are shown. Usually it would at least say expired or the new ones as showing. ...

Dont get data pack

Hiya all, hope this msg finds you well. Need help on my account .This morning , my PAYG have £20. I do register and login to buy £10 data pack ( autorenew).After bought £10 data pack, my account have  £10 without £data pack at all ( I do get the conf...

Can I add an additional number to my account?

I want to move my daughter across to three. I’m already a three customer and have been for a long time. I was just going to do a SIM only pay monthly deal for her as she already has a device and I’ve requested her PAC code. I’ve gone online to do it ...

Name Change on Broadband and Mobile Account

Hi there. I have emailed the proofs@3mail.com three times now with the relevant documentation and information that I need to update my surname on my broadband and mobile account.This situation is unique and sensitive and I don't want to through it ag...

Password App No, PC OK

My password is not working on the android Three app, but does work on a PC in chrome and edge. How do I get the app to accept the password?

djsjw65 by Fledgling
  • 237 Views
  • 1 replies
  • 0 likes

Register button not working

I've tried multiple times over the past few weeks to re-register my account so that I can access my account details. Every time I do this I have an issue at the exact same point; after following the steps of registering, it tells me to complete the h...

arejay by Fledgling
  • 464 Views
  • 1 replies
  • 0 likes