Account and services

Find support on extra Three services, like Three Insurance, Three Pay, My3, Three Business and more.

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Conversations

My3 app & website

I’m feeling really annoyed now with three as of last nite i topped up my credit on the three app, put about £10 credit on it ready to buy a data pack this morning to notice three had taken £3.15 of my money already without me buying a datapack for so...

Unable to link up the number

Hi i have two three sims and i have registered one sim using one email address . I want to link up the other sim to the same email address but i don’t know how to do it . In website it says contact to three but whenever i try to contact no one pick u...

no active plans on my account

No active lines were foundCall customer Centre to activate your customer. Call on XXXX XXXX XX.//( its 3G message in my inactive account)>-can you please activate my ( My3 )account  in order to see why do you charge me extra money every month>

AL33 by Fledgling
  • 436 Views
  • 1 replies
  • 0 likes

Unable to see plan in my account

I recently switched from Pay As You Go plan to a new Monthly Plan for my number. However, after successfully changing the plan, my 3 account linked with my email doesn't show any plans and the App says my account has been closed.I am also unable to r...

lmtong23 by Fledgling
  • 570 Views
  • 1 replies
  • 0 likes

i can't register my3 with new updated email

i have updated the email and trying to register my3 three app by using new email but it shows the error that you're already register. i have been stuck agent don't know anything thats really making no sense why is that happening

saj by Fledgling
  • 419 Views
  • 1 replies
  • 0 likes

Message to David Hennessy Chief technical officer at 3

As 3 have still not resolved many 3 customers access to our accounts since recent 3 app update in September 2024  I am asking David Hennessy who is Three UK and Ireland's Chief Technology Officer and responsible for the 3 network and IT systems to se...

ChrisW by Active
  • 2346 Views
  • 9 replies
  • 3 likes

Proof of usage

I need proof of usage, its been 4 days i have requested through email, but still i didnt get it

Akhila by Fledgling
  • 730 Views
  • 3 replies
  • 0 likes