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About three device and sim card account.

I have three sim card and also have a contract for iPhone 14 pro which I had started in January 2023. And my friend use that device and sim. But he doesn't pay monthly payment from last 2 months. I'm unable to find my account on 3 bcz he changed tha ...

No service 9 days and counting

When the system updated the weekend before last the remaining 5GB data I had on my add-on disappeared. I tried to top up a few days early but could not convert to an add-on. After an hour on 3 chat the customer service person managed to buy a 10GB ad...

Late payment

Hi, I have a credit file issue! Due to fraud on my bank account three mobile was unable to process my May 2023 direct debit payment! (It’s a sim only roll on contract 3 years old never having a problem or late payment)! After the second try they dele...

Neukumpf by • Fledgling
  • 3772 Views
  • 1 replies
  • 0 likes

Refund Not Received

Hi I tried to buy an Iphone 14 on the 14 August with an upfront payment of £335. The order failed to go through but I was charged £335. I spoke to someone on the live chat and they cancelled this order for me and then helped me order it again over th...

How to disable "Monthly Setup"

                         Ever since getting my Samsung S22, it's been trying to force me to download certain apps. Initially I downloaded these apps and deleted them. But now every month I get  anotification that I can't clear without installing and ...

teallen by • Fledgling
  • 7127 Views
  • 8 replies
  • 1 likes

Urgently needed proofs of usage and barring

I have bought a phone on contract with Three, and this was stolen on the 27th August since than I am not able to process with my claim with the insurance company because I am not getting the right documents from Three.  I have contacted the customer ...

Moha by • Fledgling
  • 3159 Views
  • 1 replies
  • 1 likes

Cancel Add-On somehow ??

I'm writing this at some ridiculous time in the night on a Sunday because I can't even reach support at this hour-Hi- Never imagined I was going to be typing a post on this forum yet here I am.I recently purchased the 14-Day Unlimited Data Add-on, si...

Data Pack

Hi, my data pack has expired and I still can't buy a new one because I get the message that I can only have one data pack active. How to fix this?

mativp95 by • Fledgling
  • 4519 Views
  • 3 replies
  • 0 likes