Accounts and services - Get support for Three services

Call from 3 following upgrade

Hello, I upgraded my phone with 3 this morning. This afternoon I have received a call regarding potential fraud. It is possible i misheard, but i am wondering if it is indeed 3 checking that it was me that upgraded and nothing dodgy has happened. ...

Bad customer service

Recently someone got in touch with three and somehow cancelled my account and took my pac code so effectively stole my number . For weeks now I have been asking three for my number back as I use it for my business . All my other accounts don’t let me...

Phone bill more

Does anyone know why my new phone is more money a month than what I bought.its saying your billnis £47.60 even though it's supposed to be £41 a month.ive only had it over a week

Best solution Pin number

I want to add a PIN code onto my SIM card but I don’t know the default PIN number, can you please help.

My data add ons are refusing to cancel

I've had two monthly boosts for a few months now and I've tried to cancel them multiple times by going on the app and pressing remove on them. However, if I changed tab and go back, or close and reopen the app, the add ons reappear. Same thing with t...

monthly boost renewal

My data resets in 6 days but i have run out and am going abroad so i will need a boost, however if it will only last untill my normal data renewal date i don’t think it will be worth it, so will it renew on my normal data reset date or a month from i...

Proof of usage

Hi there! I have bought a phone on contract with three and have insurance from third party but unfortunately i have lost my phone and now trying to make a claim for it but they need proof of usage document from you [three (3)], as i am using your net...

No esign email

I completed my upgrade yesterday via chat, I was told I would receive an esign email yet it never appeared, I chased today and was told I was sent one and they would not dispatch my phone without it being completed, I asked that they resend and they ...

add ons

HI Does anyone else find it very hard dealing with customer services. Today 19/07/2024 i rang three to ask about an around the world add on for 7 days as im am going to kenya tomorrow. I spoke to a female operative in customer services who confirmed ...

Double charged early upgrade fee

Hello I need help badly,I went on three website on 5th of June to upgrade my phone. I went through the checkout process and got to the bit to pay early upgrade fee. I put in my card details and made a online payment to three for £279.55. After compl...

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