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Find support on extra Three services, like Three Insurance, Three Pay, My3, Three Business and more.

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Best solution Unable to top up

Error trying to to up. On website: We can’t load part or all of the information right now, please try again or contact helpdeskApp says unable to load the data. Self service calling 333 takes card details and can see my balance, but then hangs up.

SeanB by Regular
  • 1076 Views
  • 2 replies
  • 0 likes

Best solution Monthly sim only contract since 2014

Hi.   I've had a pay monthly sim only contract since 2014.   It only has a data allowance of 5Gb but has unlimited calls and texts.   As it's a plan in place since before 2021 the website tells me that I have Go Roam ATW at no extra cost.   However, ...

Zimacs by Regular
  • 3104 Views
  • 5 replies
  • 0 likes

Upgrade delivery timescales?

Just wondering when I can expect my phone upgrade to be delivered. Arranged via a call and I was told next working day with DPD.To my understanding DPD sometimes do Saturday delivery. It was ordered Friday shortly before 8pm and I received a DPD mess...

ATD by Fledgling
  • 1037 Views
  • 1 replies
  • 0 likes

Roaming charges

I recently went to India and enquired about roaming charges before I went. All I could see from Three was I was ‘all-set’ to go roaming as I had a pay monthly account.when I arrived I found I was paying £7 per day roaming charges. Also, my phone was ...

Thank you to customer support man Daz at Birkhead

 I recently visited the Three store in Birkenhead and had the absolute pleasure of being assisted by Daz. From the moment I walked in, his friendly and professional demeanor put me at ease. He went above and beyond to ensure that all my queries were ...

psouthan by Fledgling
  • 724 Views
  • 1 replies
  • 1 likes

All my top up has gone

I topped my phone up on the 25th with a £30 voucher the account had £40 on it it’s all gone n the account never rolled over can you sort this for me I shouldn’t need to top up again 

John2025 by Fledgling
  • 479 Views
  • 1 replies
  • 0 likes

Unrecognised 'Three Pay' charges

I have been charged for using Three Pay for past 4-5 months and hadn't realised it. It is about on average £30-£45 per month approx.I have never used Three Pay, being honest only today I have been reading about it. Called Three helpline, as always ra...

KS by Fledgling
  • 2488 Views
  • 5 replies
  • 0 likes

New contract after Sim Swap Fraud

We were victim of Sim Swap fraud a couple of weeks ago when 3 Customer services gave a PAC code to a fraudster who took over our number.  In order to get the number back, we have had to take out a new contract which is more expensive and has no data ...

DS1 by Regular
  • 859 Views
  • 1 replies
  • 0 likes