Accounts and services - Get support for Three services

How to cancel second plan

Hi, I have 2 plans, relating to 2 different phones. 1 is sim.only. I pay for both plans by direct debit. I now want to cancel the sim only plan. How do I go about this? Is there a number I can call to speak to someone. Thanks

Out of allowed costs

I’m having extra out of allowance costs but I have no idea what it’s for because I haven’t called anyone abroad or texted anyone abroad and I’m not sure what it could be

Best solution Complimentary Motorola Moto G04

I received a text message from Three offering the following: "As a valued customer, we want to ensure you stay connected once our 3G network shuts down in your area from September 2024. You can request a complimentary Motorola Moto G04 by completing ...

Account query

I have two accounts in my name, one for myself and one for my wife. I want to access my wife’s account of which I’m the bill payer for both accounts. I try to access the second account but I can’t gain access m. I’d like to speak to a real person whi...

Data roaming

My data roaming won’t work

Three account - email address

So I had an old account which had a specific email address, I left three probably about a month or two ago.I rejoined and want to use the same email address but Three have this thing where you have to create another email address per account which is...

Top up data allowance

I wanted to top up my E-SIM data pack. Previously it was £10 per month 3GB Data, unlimited text and calls. I topped up and the calls and texts come out of my credit.How do I get this fixed.Online and the App won't let me, on the phone it keeps sensin...

Behrouz

Hello dear friend, I am one of your good customers and I bought some sim cards and internet from you. I got a SIM card from you, but I don't need it at all. Please cancel it for me because I don't have the money to pay it every month

Can't get on the app

When I try login in says there's a error we are fixing it please try again later error code: undefined

0.0009mb roaming charges when Roaming switched off

While abroad for 2 weeks I received 3 random days worth of Roaming Service Charges (£5.83 a day). My bill shows these were each for 0.0009mb of data, but I was using a Truphone eSIM for the country I was in and had my Data Roaming switched off the wh...

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