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Find support on extra Three services, like Three Insurance, Three Pay, My3, Three Business and more.

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Have a Pay As You Go question? Read this first

There are 2 different plans on Pay As You Go. The Pay As You Go plan has been available since 7 July 2013, and the New Pay As You Go plan was launched on 12 March 2020. Each plan has a separate app and support options may differ slightly.   To avoid ...

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StephR by Employee
  • 3664 Views
  • 0 replies
  • 9 likes

Content filter setting ignored

Three mobile contact customer for well over a decade. The whole time I've had the content filter turned off. Recently got three 5G home broadband 2 months ago. The content filter is turned off for that also. This evening I'm being redirected, when co...

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Dreadful

God awful service, tried via CHAT to upgrade the phones we have, halfway through the chat it goes blank ,can't type anything, then the chat screen goes off.Tried calling and talking to a real person, wherever they are based, like talking to a brick w...

Garygsax by Fledgling
  • 158 Views
  • 1 replies
  • 0 likes

Can I add an additional number to my account?

I want to move my daughter across to three. I’m already a three customer and have been for a long time. I was just going to do a SIM only pay monthly deal for her as she already has a device and I’ve requested her PAC code. I’ve gone online to do it ...

Can Three Cancel My Contract?

I have one of the older sim only contracts with the worldwide roaming included and i've been on a rolling monthly contract since the fixed term ended last year.According to Martin Lewis and other conversations on here, I should be able to keep my old...

Calling issue 27/03/2024

Hi everyone, We've been receiving reports of some customers being unable to make calls this morning. We're happy to report that our teams have investigated, and these issues should now be resolved. If you're experiencing any error messages, or calls ...

JonathanB by Community Moderator
  • 241 Views
  • 0 replies
  • 1 likes

Got topup every month

Hi, I'm Mastura from Malaysia. I have used three simcard Oct 2023 just for 2 weeks during my vacation to UK. During there, my data was ran out and I have call the customer services to topup my data for 10Gbp. Since I'm going back to Malaysia, I notic...

Login to my 3 account error message

I am unable to login to my account. Results in error code 2147483648 Host name mismatch with SSL Certificate. Funny (not) as this is happening after 3 Tech Support have been messing with my account - trying to get the mobile data to work with Swann C...

RB1 by Fledgling
  • 191 Views
  • 1 replies
  • 0 likes

Plan price increases after adding to basket

My plan is expiring and I was offered a deal at £11/mo which suited me. I added this to my basket but it was then shown as costing £18/mo! I have screenshots showing this but uploading images seems to be a faff through this interface.

Contract comes to the end

Dear all, please can you help.My contract with three is coming to the end the 1st of April, however, I will be abroad until the 9th of April. I am planning to switch to a different provider on the 10th of April. My question is how much would I be cha...

Irina12 by Fledgling
  • 281 Views
  • 2 replies
  • 0 likes