Account and services

Find support on extra Three services, like Three Insurance, Three Pay, My3, Three Business and more.

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Conversations

Have a Pay As You Go question? Read this first

There are 2 different plans on Pay As You Go. The Pay As You Go plan has been available since 7 July 2013, and the New Pay As You Go plan was launched on 12 March 2020. Each plan has a separate app and support options may differ slightly.   To avoid ...

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StephR by Employee
  • 3640 Views
  • 0 replies
  • 9 likes

Please answer urgent!!!

Hi I have a question to ask. I ordered a 3 pay as you go SIM online. I used that sim for a few weeks and now I decided that I didn't want that number anymore and rang 3 customer service and they have cancelled that pay as you go number and it is no l...

Topup issues for over 6-months

I’m Pay As You Go… £15 a month - convert to a Data pack… simple.I used to call 333, do the usual button pressing, add £15, convert it into a data pack. simple… The original App from about a year ago, never worked, so Auto renew was never an option fo...

Absolutely ridiculous

I’ve had enough now. I am a new three customer who has been trying to register for an account for over two weeks now, before any mods reply and advise me to contact customer services via 333 or live chat I have OBVIOUSLY done this numerous times. Whe...

Nm007 by Fledgling
  • 750 Views
  • 5 replies
  • 0 likes

Reactivating my phone number

Hi, I had noticed recently my phone number has been deactivated. I have been using this number for more than 10 years. I need this phone number for all my daily communications and bank, GP, and work. Therefore I can't use this number for OTP or verif...

mn90210 by Fledgling
  • 740 Views
  • 4 replies
  • 0 likes

Sim contract

Hii   My number is 07********* my mail is : **** I was call in three customers care because of i need proof of purchase and proof of barring that time he demand documents and i was give all documents because of I think it’s need in my proof but he di...

Hardik77 by Fledgling
  • 225 Views
  • 1 replies
  • 0 likes

Pas as you go

Hi there, my name is nimah so I’m on a deal of direct debit but I think I mistakenly got it deleted so I want to make it work again as direct debit,how do I go about it

Nimah by Fledgling
  • 409 Views
  • 4 replies
  • 0 likes