Account and services

Find support on extra Three services, like Three Insurance, Three Pay, My3, Three Business and more.

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Scam - iPhone

Got a call a month ago offering £5 sim deal. Accepted 2x Sims and got an email confirmation which looked like it was an official Three one. They took my card details for 'security deposit'. Next day the Three package arrived via DPD - a £1400 iPhone ...

Mik77 by Regular
  • 2315 Views
  • 4 replies
  • 0 likes

Best solution Need to access Proof of Usage

So, while away from England, I tripped and fell, damaging my phone camera. How do I get a hold of my Proof of usage, to be able to finish my Insurance Claim?

Cancelled contract and I'm still being billed

I recently moved from the UK to Australia so informed Three I did not want to renew my deal at the end of my contract and wanted to cancel my contract. Since moving, I've been billed twice so I have contacted Live Chat and they are claiming that ther...

Finally Three let me merge 4 accounts into one account!

Finally three let me merge all my accounts into one. Having been unable to get this solved when the new website was launched, I finally had to deal with this as on of my numbers went out of contract.I used the live chat, asked to solve the issue, and...

ms-tv by Fledgling
  • 2485 Views
  • 5 replies
  • 1 likes

initial contract

I require my initial contract with Three in 2019, where can I obtain this?I know the date I signed if needed.

TL by Fledgling
  • 650 Views
  • 1 replies
  • 0 likes

Content filter setting ignored

Three mobile contact customer for well over a decade. The whole time I've had the content filter turned off. Recently got three 5G home broadband 2 months ago. The content filter is turned off for that also. This evening I'm being redirected, when co...

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Dreadful

God awful service, tried via CHAT to upgrade the phones we have, halfway through the chat it goes blank ,can't type anything, then the chat screen goes off.Tried calling and talking to a real person, wherever they are based, like talking to a brick w...

Garygsax by Fledgling
  • 639 Views
  • 1 replies
  • 0 likes

Can I add an additional number to my account?

I want to move my daughter across to three. I’m already a three customer and have been for a long time. I was just going to do a SIM only pay monthly deal for her as she already has a device and I’ve requested her PAC code. I’ve gone online to do it ...