Account and services

Find support on extra Three services, like Three Insurance, Three Pay, My3, Three Business and more.

cancel
Showing results for 
Search instead for 
Did you mean: 

Conversations

Have a Pay As You Go question? Read this first

There are 2 different plans on Pay As You Go. The Pay As You Go plan has been available since 7 July 2013, and the New Pay As You Go plan was launched on 12 March 2020. Each plan has a separate app and support options may differ slightly.   To avoid ...

NEW PAYG.png
StephR by Employee
  • 3629 Views
  • 0 replies
  • 9 likes

Proof of barring and usage

HelloMy phone has been stolen  one week ago and I have been inquiring for proof of barring and proof of usage to go forward with my insurance claim.I have contacted three 5 times!! and I still have yet to receive this information. The customer servic...

Cancelling

I can upgrade from tomorrow as its 30 days before contract end date, but im thinking of moving to a new provider, it might be me being a bit thick but i dont understand the cancellation process, can I tell 3 im cancelling tomorrow and not get charged...

ryy22 by Fledgling
  • 898 Views
  • 3 replies
  • 0 likes

Requesting PAC code from 3

Hi, Iafter 10+ years of being a three customer I'm looking to leave due to the roaming charges being sneakily reintroduced. I've requested a PAC code from the support team 3 or 4 times but I never actually get the code sent to me. The support staff r...

rossdog by Fledgling
  • 1944 Views
  • 3 replies
  • 2 likes

Internet charges

I’ve received a message from three to say I have been charged £60.44 for internet charges I’m pay as you go?

Josky by Fledgling
  • 529 Views
  • 1 replies
  • 0 likes

Horrible Three to loyal customers

So yet again every time I ring this horrible company they never answer my query, instead they reiterate the same old three rubbish that I am sick of. Cannot wait to leave this horrible, poor company that treats its loyal customers like idiots by over...

Using phone to open gate entrance at work

Like several staff at work we have a number touring to gain access to remote gate opening.I have the correct number and itvseems there is a block further down the process.The phone dials the correct number but it says the PIN is invalid.I've tried se...

smcc62 by Fledgling
  • 700 Views
  • 2 replies
  • 0 likes
How to use the community

The articles below contain helpful info about the community, ranks and badges, and who you'll meet on the community.

About Three Community
Ranks and badges
Meet the community
House rules

Let's talk

Check out what our moderators are talking about and join the conversation. 

Top solution authors