Find support on extra Three services, like Three Insurance, Three Pay, My3, Three Business and more.
There are 2 different plans on Pay As You Go. The Pay As You Go plan has been available since 7 July 2013, and the New Pay As You Go plan was launched on 12 March 2020. Each plan has a separate app and support options may differ slightly. To avoid ...
I’m currently traveling in Vietnam. My account shows high Extra Charges as does my last bill (the latter I expected). However since the last bill period I have been purchasing a Data Passport every day so cannot understand what the Extra Charges are....
Just got a Sim for my visit to the UK. Never had an issue before. This time, got sim, bought data pack, with unlimited text and minutes. But despite the app showing I have unlimited text and minutes, cannot place a call without the recording sayin...
Hello,I am currently in Italy, arrived yesterday. Last week, I upgraded my contract with 3 to make sure to have access to roaming abroad. However, when I arrived, my phone did not connect to any local provider (data roaming is on). I cannot use the p...
I want to another sim buy my before contract
Anyone else annoyed that free roaming has been switched off. I wasn't aware of this when I renewed my contract last month. I had to renew (upgrade) because my old contract was finishing. Been a 3 customer for many years, but not for much longer. This...
Hi, I am on the old PAYG plan and have just seen that the "New PAYG" has packs which are cheaper than the add- ons I currently use. Is there a way to switch plans, as the guy on the chat says I can only keep my number if I switch to a contract, which...
Hi, 14 years of being a three customer I'm looking to leave due to the roaming charges being sneakily reintroduced and my contract ending soon.I've requested a PAC code by texting PAC to 65075 and also called 333 many times, but I didn't get a PAC co...
Wife’s iPhone stopped working. Spoke to 3 who advised making a Genius Bar appointment and having the phone assessed (18 months into a 2yr contract). Apple said no life in phone at all, go back to 3. 3 in Basingstoke gave us a piece of paper advising ...
The weekly £1 coffee at Caffe Nero QR code is not working this week.The staff in my local Caffe Nero said they have had several customers with the same issue today.Will this be fixed or will a new QR code be issued?
Hello,Has anyone else fallen-foul of the clear disparity between Three's 'fair usage' roaming limit of 12GB and the wording of the Go Roam pass which clearly states: "Use your phone like you’re at home for 7 days in 49 European destinations. Share se...
