Accounts and services - Get support for Three services

Proof of barring and Proof of usage documents not being provided!

- Phone stolen- Need proof of barring / proof of usage documents to claim on insurance- Three not providing said documents after weeks, over 10 phone calls and live chats and trying the complaints process- Hundreds of customers having same issue, Thr...

The new app

Just got back in to the new app it looks great and I will have to spend some time on it and get used to it . So far so good

Can't re-register or access Three broadband device.

I have wasted several hours and have seen several posts in the Three Community regarding this exact issue dating back months and so will try to keep this polite. I am unable to re-register the SIM in my home Broadband device as the e-mail address tha...

PAYG balance dropped by £1 for no reason

On the “old” PAYG. Balance was £20 as of late 24th Dec. In the early hours of today 25th Dec my balance suddenly became £19 with no usage. This coincides with the expiry of my data plan on 24th Dec but NO USAGE as l said and phone connected to home W...

PAYG 180 days to keep account active

My balance hadn't updated after sending 2 text messages in December since the new website required re-registering in November. I contacted 3 by phone today and was told that you get given 2 free text messages, even if you don't top up your credit. Th...

Credit

Borrow credit

Struggling to get Proof of Usage / IMEI blacklisting for Insurance

I see from the number of similar posts, it's not just me then who spends an inordinate amount of time communicating with 3 Live Chat for nothing in return.I've been advised twice to send proof of purchase to the 'proofs' email account without reply. ...

Unblacklist my phone please 3

OMG. I am so angry with 3. PLEASE can someone from 3 help me via private message.Essentially I lost my phone, a samsung galaxy ultra s23 that I purchased from Argos, SIM free. About 3 weeks ago I reported the lost phone AND SPECIFICALLY ASKED FOR THE...