Accounts and services - Get support for Three services

Absolutely ridiculous

I’ve had enough now. I am a new three customer who has been trying to register for an account for over two weeks now, before any mods reply and advise me to contact customer services via 333 or live chat I have OBVIOUSLY done this numerous times. Whe...

Best solution SIM 200MB lifetime stopped

My data SIM was provided with a 200MB lifetime package. This has stopped working. Calls to help centre have not understood or given response to resolve.how do I get the data re-instated?I understand changes to packages offered were made 19 May 2022 b...

is there an email address to get into contact with three?

I have been having issues with my bill and tried to use the online chat and have spoken to an agent multiple times on the phone however, my issue has not been sorted and I believe it will be easier over email. I was just wondering if there is a direc...

Requesting addon cancellation

Hello, I'd like to be contacted by 3 to cancel my addon. Your app is fundamentally broken, and I thought I had cancelled it 3 months ago. Therefore I'd like an addon refund for this month as well for the trickery employed by 3 to keep me paying.

Can you make regular device overpayments?

I've recently upgrade 2 of the 3 handset contracts and I have moved from the legacy contracts (1 payment) to the new device and airtime payments (2 payments per contract). I was wondering as I've come across a webpage from Three that states you can m...

Requested proof of usage

I requested proof of usage for my insurance claim for my lost device I requested it on 9th of January at first the agents told I will get it within 72 hours after 72 hours I contacted them the agent told me recently they changed the waiting time from...

One account or separated accounts

I have 4 pre-paid SIM cards for all my family.Should I open for each SIM card an account or create only one for all SIM cards?Thanks

change of ownership of the 3 connection

I am using a 3 connection from last three months. Right now the ownership and payment of my sim card is with my uncle and now I want to change it to my name. I have made call to 3 customer service and they replied that its impossible to change the ow...

SPENDING CAPS CHANGED ON ALL ACCOUNTS!

Why is no one talking about this and why are three getting away with it? Thought it was sus myself and my mums spending caps of £0 that was set when setting up contract have now all of a sudden disappeared and we have both been charged extra on our b...

New account verification method from three support

Hi,I got a call from Three and staff on other side ask me to verify my account. I provide my details and then she said I will send a 4 digit code to your mobile. This was something new for me. When I ask that why to provide code sent on my phone then...

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